I am just off the 405 in central Orange County. Let us know and I'll come up and meet you guys somewhere.

 

I have also had great luck with H1 service and ordering parts through Tustin Hummer in Tustin, CA. They are H1 specialists. 714-669-3699.

 

Yah I know I should of ordered through him.... I have spoken to him (mike) before I will try calling sax express one more time before I report fraud to my bank. This is really dissapointing for me. I will never understand why people are dishonest like this.

 

Mike is the best. Let us know how it turns out.

 

Lastest update money is to be refunded with no explanation of why parts arent delivered.

 

well that isn't ideal but not all bad. Glad you are getting your dough back.

 

Money was refunded all is fine. Mike at Tustin Hummer rocks I ordered and got all my parts the very next day!!!

 

Outstanding

 

In nearly 10 years of being a part of the Hummer H1 community, this is the first time to my knowledge I have gotten any bad press. So please pardon the late response. I do not have time to frequent the various forums as much as I used to do, but I do think the OP deserves an explanation.

Many of you old-timers know that I first got involved back in 2000 with H1s by remanufacturing halfshafts for them (along with shafts for all other vehicles.) Soon we added steering gears and differentials to our H1 offerings. Over time, customers started asking for other parts to go with the things they were ordering. I have since pretty much stopped selling things for other vehicles and concentrate almost exclusively on H1s.

Like ALL other independent outlets for AMG parts, I have to place my orders through an AMG distributor. This does add an extra middle man to the process, but being owners and enthusiasts ourselves, we independents are often able to provide knowledge, experience, and advice that most dealership parts counters can't match. While there may be a few good dealers out there, it's no big secret that the vast majority of Hummer dealers are clueless when it comes to the H1. That's why resellers like me and Blue Hummer and Rubberduck exist. Heck, some of my best customers were even referred to me by dealers.

Sometime around the time that the OP placed his order with me, there were some personnel changes at the distributor I use. I didn't know this at the time, but have since found out that because of this, his and a few other orders were not handled properly after I placed them.

When the OP first called to check on why his order was late, I called my new rep and was told that AMG was behind on orders currently. As anyone that orders often enough from AMG knows, while they are usually pretty fast, sometimes it takes them a few days or even a week to ship an order, and sometimes military concerns will override civilian orders. I relayed this information back to the customer.

About a week later, I was contacted by the OP again stating he had still not gotten his order. AMG is slow sometimes, but they are hardly ever this slow unless there is a backorder (which there wasn't), so I began to get concerned. I contacted my rep, expressed my and my customer's displeasure (to put it nicely) and was assured that it would get handled. So, I leave town to take my family on vacation, thinking all was good. (By the way, if you have never seen a shuttle launch in person, you should do that before they close the program. It's quite an experience!)

I return from vacation to find several emails and voice messages from the OP and a few other customers who had not gotten their orders either. To make a long story short, I spent the next several days trying getting to the bottom of it, during which I went ahead and gave a refund to the OP at his request. I since discovered that my new rep had badly mishandled my account. Some orders were shipped to the wrong places and others never got forwarded to AMG.

After more "personnel changes", everything is back to normal. In fact, I am noticing many orders are getting shipped out faster than before.

To the OP, I offer my apologies for a bad experience. I see that you have found a vendor you are happy with and that's great. Should you ever decide to give us another chance, I have put you in for an extra special discount on your next order.