Newb with silly question
Banned
Joined: Apr 2011
Posts: 75
John,
I can understand the concern, but I can assure you that I am a legitimate member of the GM Social Media team. I am a Customer Service agent. As a member of this team, we are not able to provide technical assistance. Rather we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are able to get them in touch with Customer Assistance as well as work with the dealerships in regards to issue. We are also able to look into information by VIN such as recalls, warranty, and build specifications. I am also able to look up bulletin information, while we are limited to what we can provide to the customer in regards to bulletins, I can share that information with the dealership to help get an issue resolved. In some cases, we are able to get in touch with our technical contacts for more assistance, but this is on a more case by case basis with things such as locating a part on the vehicle. As we are not mechanics ourselves, we try to avoid telling someone how to fix their vehicle. I am here to help and am not sure why the dealership would not recognize that. If any of you have any further concerns, please feel free to contact me.
Tricia, GM Customer Service (aka. Peggy).
I can understand the concern, but I can assure you that I am a legitimate member of the GM Social Media team. I am a Customer Service agent. As a member of this team, we are not able to provide technical assistance. Rather we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are able to get them in touch with Customer Assistance as well as work with the dealerships in regards to issue. We are also able to look into information by VIN such as recalls, warranty, and build specifications. I am also able to look up bulletin information, while we are limited to what we can provide to the customer in regards to bulletins, I can share that information with the dealership to help get an issue resolved. In some cases, we are able to get in touch with our technical contacts for more assistance, but this is on a more case by case basis with things such as locating a part on the vehicle. As we are not mechanics ourselves, we try to avoid telling someone how to fix their vehicle. I am here to help and am not sure why the dealership would not recognize that. If any of you have any further concerns, please feel free to contact me.
Tricia, GM Customer Service (aka. Peggy).
Senior Member
Joined: Oct 2007
Posts: 459
From: Pacific NW
Right Tricia, Except your on a Hummer forum. You know the brand you dropped? The many affluent buyers that GM gave the finger to that will never purchase another new GM vehicle again?
Ever.
GM should have died in bankruptcy.
Ever.
GM should have died in bankruptcy.
Senior Member
Joined: Sep 2008
Posts: 6,126
From: SE Michigan
OK, let's break this down.
I'm NOT a GM employee! My paycheck comes from a marketing/sales firm hired by GM.
I don't know anything about HUMMERs.
I really can't do a thing, remember I don't work for GM. I will heard you to a dealer.
Blah, blah, blah, give me your VIN# so when I contact the dealer and set up your appointment they know weather to assult your rear end (out of warranty) or blow smoke up your rear end (under warranty) .
"technical contacts"=dealership to set up an appointment which you can do yourself. We can even have the parts department contact you too!
Once again, I know nothing about HUMMERs or any motorized vehicles for that matter.
The more contacts I get the better I look to my boss.
I'm NOT a GM employee! My paycheck comes from a marketing/sales firm hired by GM.
We are able to get them in touch with Customer Assistance as well as work with the dealerships in regards to issue. We are also able to look into information by VIN such as recalls, warranty, and build specifications. I am also able to look up bulletin information, while we are limited to what we can provide to the customer in regards to bulletins, I can share that information with the dealership to help get an issue resolved.
The more contacts I get the better I look to my boss.
Last edited by TAINTER; Oct 5, 2011 at 10:33 PM.
Senior Member
Joined: Sep 2008
Posts: 6,126
From: SE Michigan
I have 2 on mine, 1 is already gone. I should edit it. Hope this helps!
Senior Member
Joined: Aug 2007
Posts: 997
From: Reno, NV
and I can guess who that is . . .