Hummer customer service question
Thread Starter
|
Member
Joined: Mar 2008
Posts: 36
From: Kershaw, SC
Hummer customer service question
When you call Hummer customer service do you get to speak to someone in America?
When I call I always get someone in the Philippines and usually they are difficult to understand.
It has been a waste of time to call Hummer customer service because of language differences, their
accent and my southern accent just do not work. The same problem with Onstar but at least
sometimes you get a person whose first language is English at Onstar. Nothing against these folks it’s
just that I always try to buy American and would hope that American companies would keep jobs here,
not outsourced overseas. To be fair it may be worse for me as I wear hearing aids.
(Retired military.) Thanks for listening to my rant.
Clarence
When I call I always get someone in the Philippines and usually they are difficult to understand.
It has been a waste of time to call Hummer customer service because of language differences, their
accent and my southern accent just do not work. The same problem with Onstar but at least
sometimes you get a person whose first language is English at Onstar. Nothing against these folks it’s
just that I always try to buy American and would hope that American companies would keep jobs here,
not outsourced overseas. To be fair it may be worse for me as I wear hearing aids.
(Retired military.) Thanks for listening to my rant.
Clarence
Member
Joined: Feb 2008
Posts: 70
RE: Hummer customer service question
i don't know about Hummer CS, but with the one or two times i accidentally called OnStar (i don't have the service, but hit the button when i first picked up my ride
), i got a very pleasant English-speakingUS-based woman. maybe they give the good ones to people who don't have the service so they sign up, then BAM! - outsource to India when they have your money. [sm=lol.gif]
), i got a very pleasant English-speakingUS-based woman. maybe they give the good ones to people who don't have the service so they sign up, then BAM! - outsource to India when they have your money. [sm=lol.gif]
Joined: Dec 2007
Posts: 358
From:
RE: Hummer customer service question
ORIGINAL: Trey124
As forOnStar I always had an American or Canadian that spoke perfect english.
As forOnStar I always had an American or Canadian that spoke perfect english.
Before my friends to the north go postal, I'm only making a joke. I can see Canada from where I live and spent a good part of my childhood there. My father was born in Ontario and I have many relatives there. So if I hurt your feelings I'm sorry but Ijust couldn'tresist.
Senior Member
Joined: May 2006
Posts: 16,711
RE: Hummer customer service question
ORIGINAL: alphadogg
"Canadian that spoke perfect english"??? What??? You must be kidding, eh!
ORIGINAL: Trey124
As forOnStar I always had an American or Canadian that spoke perfect english.
As forOnStar I always had an American or Canadian that spoke perfect english.
Super Moderator
Joined: Sep 2007
Posts: 15,028
From:
RE: Hummer customer service question
I usually talk to Shelley. Very pleasant english speaking lady with no accent. She is in Indiana. I have only called on the H1s. AMG has her call me periodically to ask how I am doing with the H1 Alpha. Great service and follow up.
Senior Member
Joined: May 2006
Posts: 16,711
RE: Hummer customer service question
ORIGINAL: 3hummers
I usually talk to Shelley. Very pleasant english speaking lady with no accent. She is in Indiana. I have only called on the H1s. AMG has her call me periodically to ask how I am doing with the H1 Alpha. Great service and follow up.
I usually talk to Shelley. Very pleasant english speaking lady with no accent. She is in Indiana. I have only called on the H1s. AMG has her call me periodically to ask how I am doing with the H1 Alpha. Great service and follow up.
Thread
Thread Starter
Forum
Replies
Last Post
baffa
PRIVATE For Sale / Trade Classifieds
32
Sep 17, 2009 11:51 AM
wilsoada
PRIVATE For Sale / Trade Classifieds
2
Dec 6, 2006 08:15 PM
