Horrible Factory Paint Job and Even Worse Customer Service at GM!!!
#21
it is their obligation to give you another vehicle. not fix it. that fixed car will have nowhere near the value the brand new car will have. it will be a fixed car....and theres nothing you can do about it. most brands even give 3 year free servicing so GM is lucky to get away without that. so not having a perfect car delivered is not acceptable. its just cheaping out. and if it was me. i would take the car back. and happily sue them for my money back. as you can imagine that'd be the last thing they want.
although i do agree that the faults need to have been spotted before driving the car away... that would have made life alot easier.
#23
sorry mate its not as simple as comparing it to a house. its a vehicle. and the purchase price is for a immaculate perfect condition vehicle. if you are going to get something in a crappier condition than second hand, why bother?
it is their obligation to give you another vehicle. not fix it. that fixed car will have nowhere near the value the brand new car will have. it will be a fixed car....and theres nothing you can do about it. most brands even give 3 year free servicing so GM is lucky to get away without that. so not having a perfect car delivered is not acceptable. its just cheaping out. and if it was me. i would take the car back. and happily sue them for my money back. as you can imagine that'd be the last thing they want.
although i do agree that the faults need to have been spotted before driving the car away... that would have made life alot easier.
it is their obligation to give you another vehicle. not fix it. that fixed car will have nowhere near the value the brand new car will have. it will be a fixed car....and theres nothing you can do about it. most brands even give 3 year free servicing so GM is lucky to get away without that. so not having a perfect car delivered is not acceptable. its just cheaping out. and if it was me. i would take the car back. and happily sue them for my money back. as you can imagine that'd be the last thing they want.
although i do agree that the faults need to have been spotted before driving the car away... that would have made life alot easier.
#24
Just to throw a little perspective out here before this gets ugly, we're arguing over a truck and a problem that may not even exist. The owner has yet to post any pics of the problem. Personally, I think if this was legit, he or she would just post up the pics and let us decide.
#25
Very curious. GM didn't offer me a new Corvette when I complained about the paint. The law does not require they give a new car. Unless you go through the Lemon law process, and bad paint doesn't meet that standard, all they owe you is a fix. Hard to believe you are buying a first run truck given they haven't even produced any in months and there is almost zero inventory out there. In talking with Service reps at two dealers they find this very difficult to believe. I hope it is happening for you but it would be highly unusual.
#26
Well brain child the owner is legit just not a computer geek like you and don't have the time, energy, or need to justify myself to you. I'm not trying to prove anything to you because quite simply you are no one. And FYI I had a meeting today with the district rep for gm and he personally looked over my vehicle and completely agreed with me and is in the process of looking for a new replacement truck for me. He said it must have been one of the first off the assembly line and they had to work out flaws in the paint process. So I ask you.....You like apples???? How bout them apples!! Finally.... light at the end of the tunnel!!
Still, it would be nice to see pictures so that others can be aware of the problem and what to look for. There are probably others out there with this same problem and they may not even be aware of it, especially if it was an assembly line problem. It may take time and energy to snap a couple of pictures, but you could help other owners identify a problem. That's kind of the point of these forums, to ask for and receive help and advice. After all, you posted this for help in your fight.
Anyway, I really hope things work out for you. I know I'd be super bummed if my paint was jacked up.
WGW
#27
Well brain child the owner is legit just not a computer geek like you and don't have the time, energy, or need to justify myself to you. I'm not trying to prove anything to you because quite simply you are no one. And FYI I had a meeting today with the district rep for gm and he personally looked over my vehicle and completely agreed with me and is in the process of looking for a new replacement truck for me. He said it must have been one of the first off the assembly line and they had to work out flaws in the paint process. So I ask you.....You like apples???? How bout them apples!! Finally.... light at the end of the tunnel!!
#29
sorry mate its not as simple as comparing it to a house. its a vehicle. and the purchase price is for a immaculate perfect condition vehicle. if you are going to get something in a crappier condition than second hand, why bother?
it is their obligation to give you another vehicle. not fix it. that fixed car will have nowhere near the value the brand new car will have. it will be a fixed car....and theres nothing you can do about it. most brands even give 3 year free servicing so GM is lucky to get away without that. so not having a perfect car delivered is not acceptable. its just cheaping out. and if it was me. i would take the car back. and happily sue them for my money back. as you can imagine that'd be the last thing they want.
although i do agree that the faults need to have been spotted before driving the car away... that would have made life alot easier.
it is their obligation to give you another vehicle. not fix it. that fixed car will have nowhere near the value the brand new car will have. it will be a fixed car....and theres nothing you can do about it. most brands even give 3 year free servicing so GM is lucky to get away without that. so not having a perfect car delivered is not acceptable. its just cheaping out. and if it was me. i would take the car back. and happily sue them for my money back. as you can imagine that'd be the last thing they want.
although i do agree that the faults need to have been spotted before driving the car away... that would have made life alot easier.
#30
Well brain child the owner is legit just not a computer geek like you and don't have the time, energy, or need to justify myself to you. I'm not trying to prove anything to you because quite simply you are no one. And FYI I had a meeting today with the district rep for gm and he personally looked over my vehicle and completely agreed with me and is in the process of looking for a new replacement truck for me. He said it must have been one of the first off the assembly line and they had to work out flaws in the paint process. So I ask you.....You like apples???? How bout them apples!! Finally.... light at the end of the tunnel!!
Good luck with your H3T and hopefully it'll end up being the vehicle you expect it to be.