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Hummer H3For the Hummer driver who wants the rugged look and off road capabilities of the Hummer, but in a smaller size and with a more fuel economy friendly engine.
I picked up a rock a few weeks ago that hit the top of my windshield. Crack started to move so I called my insurance people and made an appointment with Safelite Auto Glass here in Palm Springs. Professional shop, pretty simple, right? Appointment to drop the car Friday morning at 9:30 and pick up at 3:00. Show up at 3:00 car hasn't been touched and nobody bothered to call us. The enormous and excruciatingly miserable girl at the front counter had the same attitude that's generally reserved for DMV personnel. Didn't care at all and talked right through me, interrupting me and not even bothering to look up from her computer. It all went downhill from there. The manager comes out, I explain our situation and he says it'll be ready at 5:00 so we leave and come back 2 hours later. The old windshield is still in place. Still no courtesy phone call. I'm disappointed and let the manager know. He shrugs his shoulders. Now they both seem pissed at me for bringing my business to them and somehow all this is my fault. I can see my Hummer in the shop from the customer observation window. They want to hustle now because it's the end of the day so we decide to wait. They put 4 guys on it. After about 20 minutes I go to the window to check the progress and see most of the windshield is out and a guy with a hammer and a scraper is smashing the lower portion out. This looks all wrong. For the next 45 minutes I see a total of 4 different guys hammering the glass out. I call the manager for an explanation. He says they're having trouble with the lower sealed section and "they don't really do too many Hummers". My confidence level plummets. An hour and a half later the car is ready to go. Manager says he'll put a hold on the payment and call his district manager to see if there's something they can do to accommodate me for the long delay and poor service. I thank him and leave. When I go out to my Hummer I can see the black plastic trim piece that holds the clearance lights is broken in half in the middle, the bolts are all in the wrong places, it looks terrible. I think they just tried to yank it off, not realizing there were screws holding it in place. I ask one of the workers who is close by, he says "I think it was like that when it came in". It was not, and I have good, high resolution pictures of the car just two months ago, (date stamped on my phone) showing all was well up there. I'm so pissed I cannot let these monkeys at my car again. I drive home, the windshield whistles like a freight train and the cowl trim is rattling up and down, pull in my drive way and all the cover plugs on the clearance trim are now missing. I can see filthy black hand marks all over the dove gray headliner and visors (worse in person than in the pics). I open the hood and see all the screws are missing that hold the cowl trim in place and the rubber seal that butts to the windshield is torn to pieces. I realize I'm going to file an insurance claim against the shop to repair the damage from the glass install from my first simple claim. Wife takes it to work yesterday, comes home with one of the clearance lights dangling by the wires and clunking around the roof. I haven't even tried putting the garden hose on it yet to check for leaks. I cannot express my disappointment with this whole fiasco but I'm very anxious to speak with their district manager on Tuesday.
I picked up a rock a few weeks ago that hit the top of my windshield. Crack started to move so I called my insurance people and made an appointment with Safelite Auto Glass here in Palm Springs. Professional shop, pretty simple, right? Appointment to drop the car Friday morning at 9:30 and pick up at 3:00. Show up at 3:00 car hasn't been touched and nobody bothered to call us. The enormous and excruciatingly miserable girl at the front counter had the same attitude that's generally reserved for DMV personnel. Didn't care at all and talked right through me, interrupting me and not even bothering to look up from her computer. It all went downhill from there. The manager comes out, I explain our situation and he says it'll be ready at 5:00 so we leave and come back 2 hours later. The old windshield is still in place. Still no courtesy phone call. I'm disappointed and let the manager know. He shrugs his shoulders. Now they both seem pissed at me for bringing my business to them and somehow all this is my fault. I can see my Hummer in the shop from the customer observation window. They want to hustle now because it's the end of the day so we decide to wait. They put 4 guys on it. After about 20 minutes I go to the window to check the progress and see most of the windshield is out and a guy with a hammer and a scraper is smashing the lower portion out. This looks all wrong. For the next 45 minutes I see a total of 4 different guys hammering the glass out. I call the manager for an explanation. He says they're having trouble with the lower sealed section and "they don't really do too many Hummers". My confidence level plummets. An hour and a half later the car is ready to go. Manager says he'll put a hold on the payment and call his district manager to see if there's something they can do to accommodate me for the long delay and poor service. I thank him and leave. When I go out to my Hummer I can see the black plastic trim piece that holds the clearance lights is broken in half in the middle, the bolts are all in the wrong places, it looks terrible. I think they just tried to yank it off, not realizing there were screws holding it in place. I ask one of the workers who is close by, he says "I think it was like that when it came in". It was not, and I have good, high resolution pictures of the car just two months ago, (date stamped on my phone) showing all was well up there. I'm so pissed I cannot let these monkeys at my car again. I drive home, the windshield whistles like a freight train and the cowl trim is rattling up and down, pull in my drive way and all the cover plugs on the clearance trim are now missing. I can see filthy black hand marks all over the dove gray headliner and visors (worse in person than in the pics). I open the hood and see all the screws are missing that hold the cowl trim in place and the rubber seal that butts to the windshield is torn to pieces. I realize I'm going to file an insurance claim against the shop to repair the damage from the glass install from my first simple claim. Wife takes it to work yesterday, comes home with one of the clearance lights dangling by the wires and clunking around the roof. I haven't even tried putting the garden hose on it yet to check for leaks. I cannot express my disappointment with this whole fiasco but I'm very anxious to speak with their district manager on Tuesday.
Why didn't you remove those butchered marker lights before taking in for windshield replacement?
Why should he have to remove the clearance lights before hand? You take it in to a professional glass shop for a windshield that is their job. It’s also their liability to do it right. This is not the OP’s fault.
If this was not a windshield the shop was comfortable doing why would the shop even accept it? They should have said, we can’t do this windshield, because….
Brutal situation, take it to the dealer for a quote to repair and redo the whole thing use that for your insurance claim, there probably is more paint and primer damage where the windshield mounts.
Why should he have to remove the clearance lights before hand? You take it in to a professional glass shop for a windshield that is their job. It’s also their liability to do it right. This is not the OP’s fault.
If this was not a windshield the shop was comfortable doing why would the shop even accept it? They should have said, we can’t do this windshield, because….
YOU missed the point>>> The marker light panel was rigged beforehand! Yes, if it was my shop, I would have replaced the windshield and left the marker lights off & handed to the owner to reinstall that catastrophe!
Sadly my friend,
This all to much the norm... I would promptly contact your nearest dealership, insurance and legal counsel too boot. I've always tried to be patient and understanding as possible but lately have come to the conclusion (which I've never done to this date in 52+ yrs.) just get a really greedy pit bull lawyer and sue, baby sue lol! Because it seems that a lot of these supposed repair shops are complete *****! They just do crap work and expect you the customer to suck it!
This is the whole reason I refuse to let anyone, i mean anyone touch my Hummer H3. There F'n idiots... Okay Lol! rant off. Long hot day working today.
By the way my windshield got cracked during Memorial day week and I have yet to fix it because of this exact stoogerie.
Man, ...a Real Bad Friday.
