XM Renewal Dance
#1
XM Renewal Dance
Yesterday I engaged in the annual XM renewal dance yet once again. My $85 per year subscription lapsed and the rate went up to $180 per year. So I called customer service and asked if they could give me the lower rate. No such rate is available, sorry. So I asked to be connected to Cancellation, after a lengthy hold the cancellation rep answered. I told him that if I couldn't get the same rate as last year I was going to cancel. He immediately offered to keep me on that "promotional" rate for another year.
So after playing their cancellation game, I am back to the $85 annual rate for one more year. For me, the XM service is worth that much but not $180.
So after playing their cancellation game, I am back to the $85 annual rate for one more year. For me, the XM service is worth that much but not $180.
#5
If they run the rest of their business like they run my part...they need some new people. My wife bought my H3 for my Xmas present in '09. It came with a 90 day free trial..On the way home, I turned the radio on..Satellite !!...Have never called or contacted them..Still have it..
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