Yeah, I am going to put up with it and get what they owe me, I definately don't plan to stay with them for service though, going to go with Long Hummer as dilo2001gt recomended. They owe me a few things: ding on hood that they repaired was not a dentless repair and is noticable (I found out about that the day I was picking it up), floormats, lojack install they always forget to schedule and my "expired" certificate, I do plan to leverage my survey

 

That seems to be the main topic of their "sales pitch". They must get some big incentive pay for all "completely satisfied" checkoffs.