Afew weeks ago I posted about a problem I had with a Billy boat exhaust I had ordered from Hummer parts club. Any way tonight I got acall from the owner of the company himself to check up on how things went when I finaly did recieve the exhuast and to tell me that since he felt so bad about what happend I could choose any 1 product he sell's (with in reason) and he would have it sent out to me immediatly.
I would like to say I am shocked and floored that he has gone to this extent to make things right with a customer especialy considering he has told me that Billy boat was the reason for the delay not him which I honestly do believe him. I just thought since I took the time to give him a thumbs down when I had bad service I would also take the time to give him a thumbs up. If your reading this post thanks allot I will be buying more parts from you in the future and will be in touch here soon on a gas cap cover thanks again Hummer parts club!!!

 

It's always nice to hear about a HAPPY ENDING!!!!

 

Glad to hear another outstanding customer service story.

 

Ya I think Dave over at Hummer Parts Club gets big thumbs up here. It really say's allot to me that he is willing to go this far to make things right. I hope everyone here takes a look at Hummer parts club before making thier next order. Thanks again Dave if you read here

 

SPEAKING of OUTSTANDING Customer Service(sorry to thread jack), but I've got to add MUCHO CUDOS to DANNY FROM VOLANT!!!!

I enquired last year about the new POWERCORE filter for my Volant CAI!!

http://www.volantpowercore.com/

As MOST of you who KNOW me, easier is BETTER so I wanted this 100,000 mile filter!!!!

Anyhoo, he told me last spring that the R & D for the H2 wasn't done yet to e-mail him again in the Summer '07! So I did, and they still hadn't finished it yet!! So I gave him some time so I e-mailed him in November '07!! Still not completed, which I understand, R & D takes TIME!!

So Danny e-mail's me today asking for my shipping address.

He says he appreciated my patience and is sending me the Powercore Filter for my Volant CAI...........FREE!!!!

WOW!!!

 

AWESOME!

 

The forum is full of great people, sponsors and vendors. That is what makes it such a great place.

 

I recieved my gas cap from hummer parts club the other day. It is great thanks allot guy's will be in touch shortly.

 

Yeah, I received the Volant Filter last week!!!

SWEET!!!!

 

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