Huge problems, really upset.
Senior Member
Joined: May 2007
Posts: 1,059
From: Scottsdale, AZ
RE: Huge problems, really upset.
Talk with the dealer before you file a GM complaint, just wait and see what they want to do. If they've been grinding the rotors, especially multiple times, they should give you new rotors. Give them one more chance to do it right before you pull in the big dogs of GM and or the lemon law. Kindness will take you further than force in these situations. [/align]
Senior Member
Joined: Nov 2007
Posts: 132
From:
RE: Huge problems, really upset.
I agree with alrock. The old more flies with honey approach.
What I'd add, in case you haven't done this already, is to spend some time gathering up all your sevice records and then typing up a cover letter with the timeline of all the dates/issues/comments they made etc. and putting them all in a file folder. Lay it out in front of them and walk them through it.
It's amazing the difference in reaction you'll get once you've taken the time to put these things in writing versus just verbally rehashing past events. Not sure if it's the fact that they can see things more clearly when it's linear and all on one page, or if it's that it looks like you are getting your ducks lined-up for a more serious approach to solving the problem (GM complaint, lawyers, etc.) Whatever the reason it works, at least for me.
And finally, tell them what you want done to make you happy.
That's my 2 cents.
H34me
What I'd add, in case you haven't done this already, is to spend some time gathering up all your sevice records and then typing up a cover letter with the timeline of all the dates/issues/comments they made etc. and putting them all in a file folder. Lay it out in front of them and walk them through it.
It's amazing the difference in reaction you'll get once you've taken the time to put these things in writing versus just verbally rehashing past events. Not sure if it's the fact that they can see things more clearly when it's linear and all on one page, or if it's that it looks like you are getting your ducks lined-up for a more serious approach to solving the problem (GM complaint, lawyers, etc.) Whatever the reason it works, at least for me.
And finally, tell them what you want done to make you happy.
That's my 2 cents.
H34me
Thread Starter
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Member
Joined: Jun 2007
Posts: 68
RE: Huge problems, really upset.
ORIGINAL: H34me
I agree with alrock. The old more flies with honey approach.
What I'd add, in case you haven't done this already, is to spend some time gathering up all your sevice records and then typing up a cover letter with the timeline of all the dates/issues/comments they made etc. and putting them all in a file folder. Lay it out in front of them and walk them through it.
It's amazing the difference in reaction you'll get once you've taken the time to put these things in writing versus just verbally rehashing past events. Not sure if it's the fact that they can see things more clearly when it's linear and all on one page, or if it's that it looks like you are getting your ducks lined-up for a more serious approach to solving the problem (GM complaint, lawyers, etc.) Whatever the reason it works, at least for me.
And finally, tell them what you want done to make you happy.
That's my 2 cents.
H34me
I agree with alrock. The old more flies with honey approach.
What I'd add, in case you haven't done this already, is to spend some time gathering up all your sevice records and then typing up a cover letter with the timeline of all the dates/issues/comments they made etc. and putting them all in a file folder. Lay it out in front of them and walk them through it.
It's amazing the difference in reaction you'll get once you've taken the time to put these things in writing versus just verbally rehashing past events. Not sure if it's the fact that they can see things more clearly when it's linear and all on one page, or if it's that it looks like you are getting your ducks lined-up for a more serious approach to solving the problem (GM complaint, lawyers, etc.) Whatever the reason it works, at least for me.
And finally, tell them what you want done to make you happy.
That's my 2 cents.
H34me
Member
Joined: Dec 2007
Posts: 51
RE: Huge problems, really upset.
ORIGINAL: Nick119
Actually, I got it in Wantaugh right off of Sunrise highway. I'm in Massapequa myself. Vger do you have a link to what the lemon law states?
Actually, I got it in Wantaugh right off of Sunrise highway. I'm in Massapequa myself. Vger do you have a link to what the lemon law states?
http://www.google.com/search?q=New+Y...mp;rlz=1I7GGLG
Actually, I never had to directly use the law itself. What I did was, having exhausted all options with the techs and the service manager (this was at a Ford dealership twenty years ago), I sent a registered letter to the general manager of the dealership. I concisely explained the problem I was having with *his* service department's failure to correct a serious mechanical problem. I included copies of all the service write-ups I had, and said that *his* delaership has left me no choice but to pursue protection under the Lemon Law.
A couple of days later I received a call from the service manager, telling me to bring in my car (a Mustang GT). They fixed it.
Isn't it a shame that we have to go through such nonsense to have a dealership honorably take care of an obvious problem with a new car?
Good luck with your situatiuon Nick. "Right" is on your side.
Super Moderator
Joined: Jul 2007
Posts: 13,096
From: Boat Town USA MI
RE: Huge problems, really upset.
Lemon Law??????????? For four measly trips to the dealer? 
Make yourself familiar with the TSBs, and if the selling dealer can't fix it, go to a different dealer and tell them you are there because the selling Dealer has an inept service staff. Show them with a paper trail per H34me.
Here is the TSB on the grinding brakes.
Brakes Grunt, Groan, in Rear
Subject: Brakes Grunt, Groan, Grinding Noise from Rear When Vehicle Comes to a Stop (Refinish Rear Rotors) #07-05-23-004 - (09/26/2007)
Models: 2006-2008 HUMMER H3
Condition
Some customers may comment on a grunt, groan or grinding noise coming from the rear of the vehicle when coming to a stop.
Cause
Rotor corrosion generates a slip-stick condition transferring vibration through the suspension.
REPLACE THE ROTORS ONLY IF THE ROTOR THICKNESS IS BELOW THE MINIMUM THICKNESS SPEC AFTER REFINISH.
Correction
Refinish the rear rotors by removing 0.4 mm from both rear rotor surfaces.
Do not replace the brake pads unless the condition requires it (i.e. excessively worn, damaged, or contaminated).
If the noise persists, a brake dampening compound may be applied to the back of each pad. This allows parts to slide freely and not vibrate when moving relative to each other.
REVISION:
Bulletin 00-05-22-002H it is now a J revision:
SUBJECT: Disc Brake Warranty Service and Procedures #00-05-22-002J - (05/15/2007)
It is primarily an informational bulletin to the technicians on how to check for rotor variations due to warping, or lateral runout, along with the correct way to turn a rotor and submit for a warranty claim.
The entire bulletin is about twelve pages long, so I won’t post here.
Brake pulsation is covered under warranty and the dealers are given labor operations to use for brake warranty service. Another however, is that under most circumstances the brakes are not actually warped. To warp the type of ventilated rotor used on the H3 is pretty hard, but not impossible. What sometimes happens, that is cured by turning the rotor is pad build-up on the rotor, causing the pulsation feeling in the brake pedal.
Print this if you have to, but make sure you share these bulletin #swith the service rep so he/she knows YOU KNOW what they are supposed to be doing and you want to confirm they have in fact done it! Good luck. I assume the trans will be proerly repaired or replaced, but update us if you have continued problems with that.
Make yourself familiar with the TSBs, and if the selling dealer can't fix it, go to a different dealer and tell them you are there because the selling Dealer has an inept service staff. Show them with a paper trail per H34me.
Here is the TSB on the grinding brakes.
Brakes Grunt, Groan, in Rear
Subject: Brakes Grunt, Groan, Grinding Noise from Rear When Vehicle Comes to a Stop (Refinish Rear Rotors) #07-05-23-004 - (09/26/2007)
Models: 2006-2008 HUMMER H3
Condition
Some customers may comment on a grunt, groan or grinding noise coming from the rear of the vehicle when coming to a stop.
Cause
Rotor corrosion generates a slip-stick condition transferring vibration through the suspension.
REPLACE THE ROTORS ONLY IF THE ROTOR THICKNESS IS BELOW THE MINIMUM THICKNESS SPEC AFTER REFINISH.
Correction
Refinish the rear rotors by removing 0.4 mm from both rear rotor surfaces.
Do not replace the brake pads unless the condition requires it (i.e. excessively worn, damaged, or contaminated).
If the noise persists, a brake dampening compound may be applied to the back of each pad. This allows parts to slide freely and not vibrate when moving relative to each other.
REVISION:
Bulletin 00-05-22-002H it is now a J revision:
SUBJECT: Disc Brake Warranty Service and Procedures #00-05-22-002J - (05/15/2007)
It is primarily an informational bulletin to the technicians on how to check for rotor variations due to warping, or lateral runout, along with the correct way to turn a rotor and submit for a warranty claim.
The entire bulletin is about twelve pages long, so I won’t post here.
Brake pulsation is covered under warranty and the dealers are given labor operations to use for brake warranty service. Another however, is that under most circumstances the brakes are not actually warped. To warp the type of ventilated rotor used on the H3 is pretty hard, but not impossible. What sometimes happens, that is cured by turning the rotor is pad build-up on the rotor, causing the pulsation feeling in the brake pedal.
Print this if you have to, but make sure you share these bulletin #swith the service rep so he/she knows YOU KNOW what they are supposed to be doing and you want to confirm they have in fact done it! Good luck. I assume the trans will be proerly repaired or replaced, but update us if you have continued problems with that.
Thread Starter
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Member
Joined: Jun 2007
Posts: 68
RE: Huge problems, really upset.
Doc Olds
They've told me they replaced the steering shaft, grinded rotors etc. And it still hasn't fixed the problem. 4 measly trips? I'm not saying i should get a new car or anything, I just wanted to know about the lemon law because i have no idea what it is in NY. I bought this car so I wouldnt have any problems. I didn't buy this car so i can be inconvenienced two times a month by bringing it to the dealership. Ive had the car for just over 3 months and on my way to the dealership for the 6th time.. now this time the transmission. My car is currently undriveable. Who knows what other damage I did to the car by driving it home.
I expected when I paid decent money for a truck that it should work correctly at least for the first 50,000 miles.I shouldnt have to bring it to another dealer. They should have fixed it correctly the first, second, third or even the fourth damn time.
I feel like I wasted all that money when I had a decent car that worked fine with 100k miles on it. I shouldn't feel like that and sucks even more because its my first ever car purchase.
On another note - Thanks MuddyDawg..
They've told me they replaced the steering shaft, grinded rotors etc. And it still hasn't fixed the problem. 4 measly trips? I'm not saying i should get a new car or anything, I just wanted to know about the lemon law because i have no idea what it is in NY. I bought this car so I wouldnt have any problems. I didn't buy this car so i can be inconvenienced two times a month by bringing it to the dealership. Ive had the car for just over 3 months and on my way to the dealership for the 6th time.. now this time the transmission. My car is currently undriveable. Who knows what other damage I did to the car by driving it home.
I expected when I paid decent money for a truck that it should work correctly at least for the first 50,000 miles.I shouldnt have to bring it to another dealer. They should have fixed it correctly the first, second, third or even the fourth damn time.
I feel like I wasted all that money when I had a decent car that worked fine with 100k miles on it. I shouldn't feel like that and sucks even more because its my first ever car purchase.
On another note - Thanks MuddyDawg..
