the mini bus is in the shop
 

finally got around to bringing the h3 in to get the headlights fixed and to have the MPG problems checked out. I think it knew cause she stalled on my way down there, there was a bad accident on the parkway so I went up the curb and through a wooded section of median to get across to the express lanes and she stalled when I climbed over a downed tree. Funny thing is they put the tree there to keep cars from crossing the trail in the median.....guess it's not hummer proof;)

So the dealer gave me a hard time about my intake, claiming that it could cause the warrenty to be void....BS. Wheres that link to the law that protects us from this? Someone posted it before...Dennis?

They also claimed my mileage was due to running 35's...umm.....I got 8.7 mpg on the 69 mile drive down to the dealership...don't think thats because of the tires.

Finally...I miss my h3 but man let me tell ya....I got a 2007 Cadillac cts as a loaner and WOW..this thing is sweet!!! only 1400 miles on it and it's fully loaded..... I told the service manager to take his time:D:D

BTW, did anyone else have to pay anything for their loaner? I have to pay $5.95 a day. Don't make sence to me[&:]

RE: the mini bus is in the shop
 

Hi Mike..

Briefly this is what you need to copy and hand to your dealer....

[b]
Can an automotive dealership void your warranty?

Understanding the Magnuson-Moss Warranty Act of 1975.

Nearly everyone has heard about someone who has taken a vehicle that has been modified with aftermarket parts to a dealer for warranty service, only to have the dealer refuse to cover the defective items. The dealer usually states that because of the aftermarket parts the warranty is void, without even attempting to determine whether the aftermarket part caused the problem.

This is illegal.

Vehicle manufacturers are not allowed to void the vehicle warranty just because aftermarket parts are on the vehicle. To better understand this problem it is best to know the differences between the two types of new car warranties and the two types of emission warranties.

When a vehicle is purchased new and the owner is protected against the faults that may occur by an expressed warranty - an offer by the manufacturer to assume the responsibility for problems with predetermined parts during a stated period of time. Beyond the expressed warranty, the vehicle manufacturer is often held responsible for further implied warranties. These state that a manufactured product should meet certain standards. However, in both cases, the mere presence of aftermarket parts doesn't void the warranty.

There are also two emission warranties (defect and performance) required under the clean air act. The defect warranty requires the manufacturer to produce a vehicle which, at the time of sale, is free of defects that would cause it to not meet the required emission levels for it's useful life as defined in the law. The performance warranty implies a vehicle must maintain certain levels of emission performance over it's useful life. If the vehicle fails to meet the performance warranty requirements, the manufacturer must make repairs at no cost to the owner, even if an aftermarket part is directly responsible for a warranty claim, the vehicle manufacturer cannot void the performance warranty. This protection is the result of a parts self - certification program developed by the Environmental Protection Agency (EPA) and the Specialty Equipment Market Association (SEMA).

In cases where such a failed aftermarket part is responsible for a warranty claim, the vehicle manufacturer must arrange a settlement with the consumer, but by law the new - vehicle warranty is not voided.

Overall, the laws governing warranties are very clear. The only time a new vehicle warranty can be voided is if an aftermarket part has been installed and it can be proven that it is responsible for an emission warranty claim. However, a vehicle manufacturer or dealership cannot void a warranty simply because an an aftermarket equipment has been installed on a vehicle.

If a dealership denies a warranty claim and you think the claim falls under the rules explained above concerning the clean air act (such as an emission part failure), obtain a written explanation of the dealers refusal. Then follow the steps outlined in the owners manual. However, if this fails, then phone your complaint in to the EPA at (202) 233-9040 or (202) 326-9100.

If a dealer denies a warranty claim involving an implied or expressed new car warranty and you would like help, you can contact the Federal Trade Commission (FTC). The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint, you can call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the online complaint form. The FTC enters Internet, telemarketing, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies worldwide.

WHAT IS THE MAGNUSON-MOSS WARRANTY ACT?

RE: the mini bus is in the shop
 

Awesome.....You are my hero...once again;);)

how about the last part of my post? Is it normal to have to pay $5.95 a day for a loaner?

RE: the mini bus is in the shop
 

Not normal in my neck of the woods..GM is suppose to support a loaner while your HUMMER is in for warranty work and any repairs while you're under warranty..Time for a new dealer IMO.

RE: the mini bus is in the shop
 

thats what I thought also, they caught me by total surprise. I had to give them a credit card to put a $50 deposit on the car and for them to take the $5.95 a day fee. Problem is I don't have a credit card so I was an hour and a half away from home and basically screwed, luckily they were able to take my debit card so I wasn't stuck with no way home. It was weird, right next to the service counter there was another counter with an enterprise sign, the service writer took my keys and I signed the papers then he gave me slip and told me to give it to the enterprise guy, he gave me the loaner and told me of the fees. I think I'll call GM to see whats up. I worked at a gm dealer and we never had anything like that for loaners, our loaners were owned by the dealership and given out as loaner cars, not rented by a rental car agency. very odd.

RE: the mini bus is in the shop
 

My dealer uses Enterprise and I have had three diff rentals from them. One of them I had for 2 & 1/2 weeks.
Never had to pay anything.

RE: the mini bus is in the shop
 

Never had to use it on the H3, but our Rx8 has been into the shop several time and we've had loaners.. (VW Jetta, but I was pushing for the Lotus Elise..No go).. No charges anytime...

Could be the extra was because it was an upgrade truck.. The Caddy costs more to rent than the Hummers at the local Enterprise places around here.. But you can get a Prowler for less than the H3.. Go figure... They may have not had an H3 in stock to rent right then so they went with the next best thing rather than the next down.. Prolly a 2wd Jeep Compass.. :D

Rob

RE: the mini bus is in the shop
 

you agreed to pay the insurance you should of said no your insurance covers it i never get it that will add up.

RE: the mini bus is in the shop
 

Oh yea they are very nice cars that what i get except for the last time i got the big ass one.

RE: the mini bus is in the shop
 

Mark, it's not the insurance. I did not get the added insurance, if I did that was another $9.99 a day.

RE: the mini bus is in the shop
 

The only time my dealer gave me a loaner, I got a '07 H3. It too came from Enterprise, and I still had to leave a deposite, but all fees were paid by the dealership. The only thing extra I would have to pay is if I brought it back with less gas in it then when they gave it to me, then they would charge me the $20/gallon or what ever rediculous rate was at the time (probably $4/gal, but gas was still below 3.25 at the time.)
I think you are getting hosed.

RE: the mini bus is in the shop
 

Heck no!!!! You should not have to pay for your loaner. Where did you take it?

RE: the mini bus is in the shop
 

Doode, that's messed up. They should cover that as a part of the warranty repair ... you don't have a loaner .. you have a cheap rental .. I'd refuse to pay for it upon returning it ...

RE: the mini bus is in the shop
 

Mike you need to fight that. Rentals are free under warranty.
The only thing they ask for is to bring it back with the same amount of gas in it.

RE: the mini bus is in the shop
 

well, I just got a message that my h3 should be ready on Saturday, found nothing that would cause my poor MPG but had to order a new headlight wiring harness. I'll see when I drop it off if I have to pay anything....if I do it's gonna get kinda loud in there;)

RE: the mini bus is in the shop
 

take a copy of these posts here and wave them under the Service Manager's nose.....Bastards!

RE: the mini bus is in the shop
 

I second (or 5th) everyone's comments... no charge. When mine got towed, a loaner (and rep) from Enterprise was waiting. He swiped my CC and DL and off I went. Next day, dropped the keys off to the service manager and that was that. I even (accidently :D) gave them a CC that we had recently cancelled (my wife lost hers).

I may be wrong, but I was thinking, the only exception to the freebee loaner would be if your vehicle didn't spend the night in the shop. I can't be sure, but I believe the service guys found the problem the same afternoon. They probably could have returned my H3 late in the day, but they said they would test drive it 'again' in the morning.. and to return the loaner in the morning. (Strange comment.) Can anyone confirm that it needs to be held overnight?

RE: the mini bus is in the shop
 

The dealer has mentioned to me 2 times that you get a loaner if your baby has to stay in the shop overnight. Now, this is with the '07 warranty. Both times they had to keep it (installing tint, and a steering shaft) they had a loaner H3 waiting for me...they only made a copy of my insurance and driver's license and I was out the door. Best service I've had from any dealer.

RE: the mini bus is in the shop
 

I am going to call the other hummer dealer in NJ and ask what their policy is on it, might could be just a NJ thing....which I wouldn't put past this crap hole of a state...anything to make extra money off us.

RE: the mini bus is in the shop
 

Mike....They're FULL OF SH1T!!

I've had loaners for 3 days to 1/2 a day, with no problems/charge.

I really think it's the dealers discretion. And we all know there are AWESOME dealers and SH1TTY dealers!!

RE: the mini bus is in the shop
 

I've had everything from Enterprise Rental cars to picking one out of the demo line on the lot and never, NEVER; been charged a dime for it. This across several different makes and dealers in the Cinci area. Your dealer needs a lesson in customer service in my opinion!

RE: the mini bus is in the shop
 

I had a loaner when mine went in for 3 hours...No charge as long as I filled it back up when I brought it back. It was the dealers loaner car though because it had 7,000 miles and those grrrreat fake wood grain plastic lables epoxyed to the dash that said "Thank You For Not Smoking"

RE: the mini bus is in the shop
 

I always seem to notice those AFTER I light up ... ohh well ....

RE: the mini bus is in the shop
 

RE: No Smoking...

WHAT?"

RE: the mini bus is in the shop
 

That dealer just plain SUCKS!!!! The're totally f-ing you. And apparently their service techs suck as well. The dealer that I used to take mine to also never had a clue either. They either never heard of the problem that I had, so therefore it was simply dismissed, even though I still have the same problem, or it didn't do it for them. I was talking to a Subaru tech the other day at a bar in Pittsburgh. He was from Cinncinati and was here for training. When he and I discussed some of my H2's problems, he told me that there's nothing wrong with the truck, it's just the incompetence of the techs!!! Now that I believe! Can I get an AMEN!![8D] ZYNO here's you chance to look good in front of the in-laws.:D:D:D:D:D:D

RE: the mini bus is in the shop
 

ME? MOI? Look good infront of my in-laws!? I have no reasons for even trying ... :) Let alone in that fashion :P

RE: the mini bus is in the shop
 

Isn't more of a suggestion anyways!? :)

RE: the mini bus is in the shop
 

here's the latest, got a call about 20 minutes ago and said that they couldn't find anything that would cause bad gas mileage other than the oversized tires and that I needed to put the stockers back on and bring it back in for them to conduct an real test, also said that there was a code for engine misfiring, I asked if it could be a symptom of the soft valve guide issue...he sounded kinda stunned and silent for a few seconds then said that for now it's ok but most all of the h3's they have seen with valve guide problems started with this type of code....WONDERFUL!!!!!!

RE: the mini bus is in the shop
 

Ah man, I feel for ya.

RE: the mini bus is in the shop
 

Hell, I don't care...this is why I only leased it. My dad always said never buy a first year truck/motor, guess he was right again;) Let em put 5 new motors in it...as long as I get that Caddi as a loaner it's all good:D:D

RE: the mini bus is in the shop
 

It's still nice to get back in your truck.;)

RE: the mini bus is in the shop
 

I'd raise holy hell about it regardless .. get in touch with the corporate aspect and file a complaint with them against your dealer .. I had to do that when my Dodge dealer dumped a bunch of yellow paint on my SRT-10 and scratched the hell out of it .. told me I did it and tried to pin it on them ... Called DC and filed a complaint ... Ended up with a quad cab Hemi RAM for a week, free sirius install, repainted the affected areas, new glass all around, and 2 free oil changes ..
If that don't work, spend a couple of hours in their show room and voice your opinions to every customer who steps in, that works too :)

RE: the mini bus is in the shop
 

thats what I was saying the whole hour drive down to the dealer...I get into my truck start it up and the low friggen fuel light comes on instantly....how's that for irony.:D

RE: the mini bus is in the shop
 

Question? I have heard (also here) that running on lower than a 1/4 tank hurts the fuelpump? If this is true, why not just fill up once and then when your tank hits 1/2, put $20.00 in it?:)

RE: the mini bus is in the shop
 

I always fill mine up when it hits 1/2. Mostly because I don't want the gas bill for a bone dry H2.Attachment 25453


Bone dry??? (where the hail did that come from?)

RE: the mini bus is in the shop
 

Ain't that the truth ... nothing like those $60 dollar plus fill ups ...

RE: the mini bus is in the shop
 

the first time they gave me a h3(13miles) off the lot to drive. the last time they
sent me to enterprise(both h3's rented) i got a caddy cts only thing i paid was
a deposit that they refunded me. in your case i would complain!