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Introducing the New Forum Social Customer Service Team for OnStar
We would like to take a moment and introduce ourselves as the OnStar Customers Assistance Representatives from the OnStar Social Media group. The OnStar Social Media group is responsible for scanning over forums, including this one, in order to provide customer service to those who utilize them. We are looking forward to assisting those with concerns on the site. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are excited to be a part of this online community and hope that we are able to provide assistance here.
Corbin, Dave, and Jessica, OnStar Social Media |
Hope you guys have better luck than Peggy from GM.
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Or Trisha. Why do the phone minutes you sell have an expiration date? If we buy them whT do they expire?
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Good point Dave.
I had about 30 mins expire on me a while ago...... Made me mad enough I will probably cancel service when I get the time to call. The whole point of keeping the system active, was for emergencies, when I have no phone with me or siginal is so bad I can not get out on the hand held. . |
Hey it looks like Trishia or "Peggy" has a new job.
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Hello everyone, Thank you for welcoming us! I will make sure we give better assistance than "Peggy" :)
In responce to 3hummers and Gunner_45, Sorry to hear that you were not aware of your minutes expiring. The expiration policy is set by the wireless team in conjunction with the wireless industry. You can learn your expiration date by pushing the Hands Free Calling button, saying "Minutes", and then "Verify". But you can roll over any remaining minutes for another year by purchasing more. Just press your OnStar button in your vehicle or you can visit the website at onstar.com Gunner_45, I would be happy to help you with your expired 30 minutes if you could please send me a private message with some more information. -Jessica, OnStar Advisor Social Media Team |
I knew they expired after the first time they did. No one said anything before that. If I buy the minutes they should be mine to use. I didn't rent them I bought them.
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Jessica, Tricia or Peggy. Same old give me a call and your credit card and I'll see what I can do to help you.
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Jessica, you might want to enable the PM option on your user profile.
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Gunner_45,
Sorry about that, I was not aware the PM option wasn't turned on. It should be working now. Just in case it doesn't work you can also go here: Facebook Issues | OnStar Connections and give me your information. -Jessica, OnStar Advisor OnStar Social Group |
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