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greenshirt77 -> RE: Front-end Rattle...Any Suggestions? (7/25/2007 12:37:45 PM)
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It's amazing just how clueless some of these dealers are. Not only that some seem to have no idea what's going on, but that they're wasting their (and their customer's) time attempting to fix the issue w/o NEW replacement parts. Replacing with the same parts does nothing, as the current steering shaft assembly design is faulty. Thus, until a NEW design is implemented, how can they "fix" it? Crazy. For anyone watching this thread, here's what I know. My dealer seems to be on top of it as best they can. Which is to say that they, like everyone, are basically waiting for the new steering shaft assembly before doing any more "repairs". Initially, GM had stated that dealers should start receiving the new parts sometime this week, but that appears to have been pushed back. Word has it that the new assembly is being tested and, barring any unforseen issues, will begin to be produced and distributed in the coming weeks. Unfortunately, no one seems to know how long exactly. DO NOT waste your time having the dealer look at it or attempt to fix it. If they are aware of what exactly is going on, they should be putting everyone on a list to notify you when the new assembly is in and schedule your service. If they seem clueless (which would be baffling at this point) as to what is going on- point them to this thread and tell them to get on the ball. Hope this helps for some that are not getting helpful info from their dealer.
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