FINAL OUTCOME OF EXTENDED WARRANTY!
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FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 11:36:02 AM
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LawWyfe
Posts: 1565
Joined: 11/15/2006
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My apologies for placing this here rather than under the head issue threads, but I wanted everyone to read this. Denny you can move it if you wish.
I received my final call from GM today with regard to the extended warranty. After GM offered me the final offer of extended warranty in writing via email 2 weeks ago IF I turned my original componant letter in at their request so they could process my paperwork - as a measure of my good faith I did so. They have just called me to inform me that they are NOT giving me anything and they are closing my file as a "dissatisfied customer." We had a 20 minute conversation (irate of course at this point) and they offered me NO reason or excuse as to WHY they lied to me or have treated me this way - for the 3RD TIME! Bottom line is they scammed me and had NO intentions of ever giving me the extended warranty and they only wanted my original letter returned!
GM has absolutely NO credibility with me any longer and neither I, nor my family will ever buy another GM product again! After seeing how they could produce a vehicle that has had such a major issue with thousands of the H3's, and do really nothing to reassure many of we consumers, nor really acknowledge the fact that is is a very real problem and (now it seems some 07's may have the same issue as well) - I am just in total disgust and disbelief!
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2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 12:43:18 PM
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LawWyfe
Posts: 1565
Joined: 11/15/2006
Status: offline
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Denny, the sad thing is I loved my H3 so much that I would have purchased another one in a couple/few years when I was done with this one. And I wouldn't have utilized any extended warranty they might have given me to it's fullest extent anyway! I was satisfied that mine had been repaired and felt confident with it because I thought I was being given an extended warranty.
Just the mere fact that they jerked me around for nearly 6 months lying to me over and over again and then to pull such a scam as this - promising me in writing this time (and KNOWING that I had gone thru this with them before) - and then as soon as they got my original letter back, to renig and say, "oh sorry, we aren't giving you the promised warranty now" and to offer no reason or explanation....and one last thing, I initially called my Service Manager at my dealer BEFORE I turned my letter in to him and voiced my concerns and his response was, "Oh no, we would not let that happen to you - we are here for YOU!" Today his response was, "Oh well, I am sorry and I have never heard of this before...and basically - but gee sorry, nothing I can do!" (So was this a conspiracy between GM and my dealer/service manager??) Evidentally GM has a total lack of regard for their customers and for those of us who helped make this H3 such a huge success during it's 1st year of production and who have continued to draw others in thru forums such as this.
Again, there is nothing more for me to say here at this point other than I am so angry I could spit nails, and I am in such a state of shock and utter disbelief, AND IF THEY CAN DO THIS TO ME, THEN THEY CAN DO THIS TO YOU!! - as well as I AM DONE WITH GM PRODUCTS!! However I am not done with this AND I will make this known to everyone I possibly can thru every avenue possible.
< Message edited by LawWyfe -- 5/1/2007 1:28:36 PM >
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2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 1:15:17 PM
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LawWyfe
Posts: 1565
Joined: 11/15/2006
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Thank you Dennis and anyone else who has any suggestions - any and all is appreciated!! And at this point I am no longer worried about who is reading these posts, or about stepping on any toes, or withholding any info to others here on what GM promised me.
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2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 1:49:57 PM
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Trayderjoe
Posts: 249
Joined: 4/24/2007
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LawWyfe: I am very sorry to hear about how poorly your case was handled. It sounds like Dennis has an inside line to help (WTG Dennis!), but it is a shame that it had to come to this step. I would recommend that you work with Dennis and his contact and see what happens-hopefully your issues will be properly addressed.
It sounds like you kept good documentation, and by the way, if you have a photocopy of your original letter from GM (I think that you indicated that you copied it just in case) that should be enough for a lawyer to sue GM-you shouldn't need the original. I am not a lawyer, but I would push as hard and loud (but as tough as it is, be polite!) as I could. Your lawyer might also be able to advise you as to your rights to discuss business at the dealership (hint: I am not talking about behind closed doors). You only want to go this route if you are also fed up with your dealership as well. If there is a chance that they could still be of help to you, you don't want to burn this bridge.
On a side note, had I not been financially committed to the purchase of my vehicle, I would have printed this string and brought it to my dealer to tell him that I was cancelling my deal. As it is I am going to keep my fingers crossed that my vehicle will not encounter the same issues as everyone else. However, this will also be my last GM vehicle. I won't speak for my wife who has a CTS, but I will be showing her this string. We have had much success with Toyotas in the past (I have a Tacoma Quadcab I am trading in for the Hummer), and I will be returning to that brand. I wish you the best in your struggle and appreciate your taking the time to keep us informed.
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Joe
2007 H3 Victory Red-Just the way I wanted it!
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RE: FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 2:41:22 PM
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LawWyfe
Posts: 1565
Joined: 11/15/2006
Status: offline
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Thank you Joe and Karl, for your kind words of support also. I know I have bored many to tears the last nearly 6 months with my GM posts, but I felt it was important for others to see how GM is capable of treating their customers.
As I have always maintained, I loved my H3 and never once did I trash the vehicle regardless of what I have suffered with it thus far - NOR have I ever tried to discourage anyone not to buy one, because of the head issues. I truly thought that GM would make good on their promises to me eventually and make this good. It is GM that I have NO regard for at this point and the lack of support they give some of their customers. It is also a shame that GM has taken most all of the joy of owning this vehicle away from me with the CONSTANT jerking me around, promises - only to be broken, lies and the conniving to get that letter back, along with the once and often twice weekly phonecalls "just to touch base with me" or promise me something new -for the last 6 months now. Thanks again to all of you who have shown me support and kind words....
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2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: FINAL OUTCOME OF EXTENDED WARRANTY! - 5/1/2007 3:13:58 PM
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TigerLily
Posts: 3148
Joined: 6/6/2006
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So sorry Sarah ... it's just unbelievable ... what else can I say ...
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Printable Version
I sincerely hope they dont waste a lot of finger effort responding as I never intended to go back after my GM post anyway LOL.
I did not see what any Dan?? said, all I saw was the honey/lawyer comment and the Toyota/childish bunghole comment - now that was a real show of class and intelligence LOL. I think we actually have a great group of educated, intelligent folks here who usually refrain from that sort of thing until necessary. It was my 1st and only intended trip over there just to make that post...
