Problems with the H3

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Problems with the H3

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Problems with the H3 - 4/6/2006 7:12:15 PM

bigbanana

Posts: 11
Joined: 4/6/2006
Status: offline

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

Post #: 1

RE: Problems with the H3 - 4/6/2006 7:30:57 PM

Dennis

Posts: 7584
Status: offline

quote:

ORIGINAL: bigbanana

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

First of all; lose the assumption anything is going to malfuntion on your H3 (those issues with the molding is coming to a complete fix..Less than a 100 engines have had this problem nation wide..There ain't a car made that is flawless)...
Secondly; Most dealers will bend over backwards to make sure you're treated right, and if your's does go in for service..a loaner will be provided by GM..
And Last; An attitude with the Service guys right off the bat, will cinch the fact you'll be getting crappy service.

< Message edited by Dennis -- 4/6/2006 7:31:23 PM >

(in reply to bigbanana)

Post #: 2

RE: Problems with the H3 - 4/6/2006 7:47:09 PM

Linus Gump

Posts: 960
Status: offline

Keep in mind that these are mechanical things, and not all mechanical things function as they should, even if they are made with the same parts from the same assembly line. One person's pronblems isn't necissarily indicative of problems with all of them. There is always a small percentage of faulty units. I haven't experienced anything wrong with mine, although I did have my dealer look into a couple of things that at first struck me as odd. Out of the thousand or so (my guess) H3's that have been sold since introduction, the handfull that have had problems seem to be few and far between. Just remember that this stuff is like the news: bad stuff makes the headlines, good stuff is on the last page, if mentioned at all.
Also a lot of what you read is because of poor dealership customer service. If the dealership got right on the problem and fixed it right the first time, a lot of the complaining you see wouldn't be here. In the end, though, I do see a trend of the story making it's way to the top at GM and the problem being resolved correctly, albiet late.
My dealership is fantastic. I have talked with the service manager in person 2-3 times since I bought my H3 in December, and when I called him yesterday for a technical "what-if" question I only gave him my first name and my type of vehicle and he asked if my last name was "so-and-so" and if my vehicle was green. The man was right on. Every service has been done flawlessly, and they are always on time. I had the 5 cab lights installed, and when I wasn't initially satisfied, they took the vehicle and made the adjustments and then verified there would never bee an issue with it again before giving it back to me. I have full and complete confidance in my dealership and my service department.

(in reply to bigbanana)

Post #: 3

RE: Problems with the H3 - 4/6/2006 7:58:40 PM

shortbus

Posts: 3602
Joined: 6/27/2005
Status: offline

quote:

ORIGINAL: bigbanana

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

one thing to keep in mind is that it's human nature to speak out when you're unhappy. that's what drives peoples' emotions. most people that are content tend to enjoy it, and don't necessarily feel the need to vent. enjoy your vehicle, and if you're unlucky enough to be one of the few, try to ride it out, accept that it wasn't done on purpose, and enjoy the ride when it comes back.

(in reply to bigbanana)

Post #: 4

RE: Problems with the H3 - 4/6/2006 8:29:49 PM

Ken06H3

Posts: 128
Joined: 11/13/2005
Status: offline

My H3 dealership has been 1st Class. The problems I have had were resolved quickly, to my satisfaction & vehicle was made available until my was ready. I like the H3 as much now as when I bought.

_____________________________

'06 H3/Boulder Grey/Adventure Package

(in reply to bigbanana)

Post #: 5

RE: Problems with the H3 - 4/6/2006 11:16:39 PM

bigbanana

Posts: 11
Joined: 4/6/2006
Status: offline

Thanks everyone for their input. Its true only the bad news makes it on the front page. Hopefully I won't experience to many problems with my new ride. Thanks.

(in reply to bigbanana)

Post #: 6

RE: Problems with the H3 - 4/7/2006 8:21:25 AM

dilo2001gt

Posts: 4300
Status: offline

quote:

ORIGINAL: bigbanana

Thanks everyone for their input. Its true only the bad news makes it on the front page. Hopefully I won't experience to many problems with my new ride. Thanks.

WHAT ARE YOU DREAMING WITH A NAME LIKE THAT MAYBEY YOU SHOULD GET A H1 THAT MAKE YOU FEEL BIG

(in reply to bigbanana)

Post #: 7

RE: Problems with the H3 - 4/7/2006 1:09:05 PM

Raffi76

Posts: 235
Joined: 1/14/2006
Status: offline

UPDATE:
Car is going back to shop tuesday, replacing the roof rails, back trunk area molds, and many others. Yesterday for the second time I got the message "Stability System Failed, Traction Failed, Service 4Xdrive" they fixed this about a month ago....... Now I get rattles and squeeks all over the car after they pulled the car apart so many times. Wipers worked on 5 times and still no different then at day 1. Sunroof replaced 3 times and now no rattle, but its installed all crooked..... when i asked to get fixed they told me its ok it wont leak or make windnoise..... I have a feeling that's the only way they are able to fix the rattle in the sunroof and they playing stupid. I am starting a case with Lemon Law...... I think Dennis or someone told me to get a lawyer...... can you look at www.mylemon.com ?? that seems to be a firm that settles all leman law cases absolutely free of charge to consumer, win or lose. And they file all the paperwork after reviewing my case....... Is this something good or is it some dealer rip off website ?? should I just call a lawyer and take it from there.

(in reply to dilo2001gt)

Post #: 8

RE: Problems with the H3 - 4/7/2006 1:15:58 PM

dilo2001gt

Posts: 4300
Status: offline

quote:

ORIGINAL: Raffi76

UPDATE:
Car is going back to shop tuesday, replacing the roof rails, back trunk area molds, and many others. Yesterday for the second time I got the message "Stability System Failed, Traction Failed, Service 4Xdrive" they fixed this about a month ago....... Now I get rattles and squeeks all over the car after they pulled the car apart so many times. Wipers worked on 5 times and still no different then at day 1. Sunroof replaced 3 times and now no rattle, but its installed all crooked..... when i asked to get fixed they told me its ok it wont leak or make windnoise..... I have a feeling that's the only way they are able to fix the rattle in the sunroof and they playing stupid. I am starting a case with Lemon Law...... I think Dennis or someone told me to get a lawyer...... can you look at www.mylemon.com ?? that seems to be a firm that settles all leman law cases absolutely free of charge to consumer, win or lose. And they file all the paperwork after reviewing my case....... Is this something good or is it some dealer rip off website ?? should I just call a lawyer and take it from there.

raffi do you have a loan out with a bank

(in reply to Raffi76)

Post #: 9

RE: Problems with the H3 - 4/7/2006 2:09:35 PM

Raffi76

Posts: 235
Joined: 1/14/2006
Status: offline

Yes I am financing about half of the cost through Chase

(in reply to dilo2001gt)

Post #: 10

RE: Problems with the H3 - 4/7/2006 3:26:03 PM

dilo2001gt

Posts: 4300
Status: offline

quote:

ORIGINAL: Raffi76

Yes I am financing about half of the cost through Chase

CALL THEM UP AND TELL THEM YOUR PROBLEM THEY OWN HALF THE TRUCK THEY WILL DO SOMETHING

(in reply to Raffi76)

Post #: 11

RE: Problems with the H3 - 4/7/2006 7:10:59 PM

jbb6811

Posts: 66
Joined: 3/23/2006
Status: offline

its great to know that mine is doing great! i did have to go back for the TPM light but found that when they put the after market rims on they did'nt install the monitors on the 18's. and the chrome hood insert has a flaw from the factory that went unnoticed but as soon as the new one comes it will be fixed with the roof caps. and the dealer gave me a H3 to drive while the put the monitors in. it had 13 miles on it. i thought they would give me a cobalt to drive but i can say i've been very happy with my service as far!!!!

(in reply to dilo2001gt)

Post #: 12

RE: Problems with the H3 - 4/7/2006 7:20:48 PM

dilo2001gt

Posts: 4300
Status: offline

quote:

ORIGINAL: jbb6811

its great to know that mine is doing great! i did have to go back for the TPM light but found that when they put the after market rims on they did'nt install the monitors on the 18's. and the chrome hood insert has a flaw from the factory that went unnoticed but as soon as the new one comes it will be fixed with the roof caps. and the dealer gave me a H3 to drive while the put the monitors in. it had 13 miles on it. i thought they would give me a cobalt to drive but i can say i've been very happy with my service as far!!!!

YA that tpm light will never go off when you had you rims replace should told them to put those back on.

(in reply to jbb6811)

Post #: 13

RE: Problems with the H3 - 4/8/2006 2:32:05 PM

Raffi76

Posts: 235
Joined: 1/14/2006
Status: offline

Dilo I have another concern, i am not sure its my paranoia already or if it also is a problem..... I could swear in the begining when I had the sunroof open there was hardly any wind inside the car, Now in the front i feel it enough on my head, but i can tell it would be like a tornado for anyone sitting in the back seat :) well lets just say i am sure they gonne get hit in the face.... also when sunroof opens a little plastic bracket pops in the front that i guess is supposed to deflect the wind. if you stick ur had under it do u feel a lot of wind ? cause in mine u do.... i thought wind is supposed to go above it and over the car not under it and into the car..... i am thinking that could be cause by the poorly installed sunroof, on the back side its way too low. not sure if u have a sunroof but if not perhaps someone else could help me out with this ? Do you get windnoise ? very little, minimal ? or simply wind gets in and its normal ? I drove my friends infinity with roof open and i could not feel any wind at all inside the car

(in reply to dilo2001gt)

Post #: 14

RE: Problems with the H3 - 4/8/2006 2:50:41 PM

dilo2001gt

Posts: 4300
Status: offline

That piece should not come falling off and it is a big moonroof 3ft you will have some wind on my 4runner i would have to open the window a crack in the hatch that would relieve the presure that one thing i liked about the 4runner the back window would go down only on the toyotas they do.

(in reply to Raffi76)

Post #: 15