RE: EXTENDED WARRANTY CONTACT INFO
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RE: EXTENDED WARRANTY CONTACT INFO - 3/13/2007 3:22:41 PM
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LawWyfe
Posts: 1565
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Joined: 11/15/2006
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We are at exactly 4 months now since head replacement and going toe to toe with GM/Hummer. Received a call today from the rep (she left me a message) NO news yet, NO answers yet, "she was just touching base with me and she would touch base with me again at the end of the week."
Instead of how many people does it take to screw in a lightbulb?...It should be:
How many GM representatives does it take to screw up an extended warranty?
 SUCH
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2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: EXTENDED WARRANTY CONTACT INFO - 3/20/2007 6:32:34 PM
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LawWyfe
Posts: 1565
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Joined: 11/15/2006
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Weekly update of the continuing 4 month saga with GM/Hummer and the extended warranty. Got a call today from a "substitute" rep ("mine was out sick"). She was abrasive (WRONG thing to do with ME - an already angry woman), interrupted me, talked over me, covered the phone so she could not hear me talking (yes we all know what that sounds like as we all have done it), so we had words and she said "GM is not interested in dealing with and offering you anything until you return that original letter period!" So, my reply was "and I am no longer interested in dealing with 4 months worth of weekly phone calls to tell me nothing has been resolved, NOR am I interested in returning my original letter without something satisfactory in my hand to replace it AND that I will now be taking this matter up with my attorney!"
So some of you say, so why not return the darn letter already! (Because GM has lied to me 3 times now both telephonically AND in writing with promises of what they are offering me, so I am going to give up the only ace card that I have? I think not!)
Interestingly enough, I received a PM here last evening from another member who claims she made the call and GM sent her her extended warranty letter already (all within 1 month!) SO my question is - WHY can't they take care of me properly and satisfactorily??!! BTW, I have been nice and diplomatic with them all along until today! And one last thing - since I made mention of my attorney 2 phone calls ago...now every time they call they inform me that my call is being taped which they never did before LOL.
< Message edited by LawWyfe -- 3/20/2007 6:39:48 PM >
_____________________________
2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: EXTENDED WARRANTY CONTACT INFO - 3/20/2007 11:27:43 PM
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sjr21805
Posts: 112
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Joined: 1/23/2007
From: L-Town Florida
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Lawwyfe, I didn't mean to sound sarcastic in my PM that I sent I realy just wanted to thank you for the advice you gave. If I did I am truely sorry about that. I made quite a few calls to GM over a few weeks. If you like I can get you the name and number of the case manager that I spoke to. He was very nice and did get back with me in the time frame he said. I was very suprised to get the letter when I did after reading what they have put you through these last 4 months. Let me know if you want his name and extension.
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RE: EXTENDED WARRANTY CONTACT INFO - 3/21/2007 12:36:15 AM
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LawWyfe
Posts: 1565
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Joined: 11/15/2006
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sjr, NO NO NO, I did not mean to imply that you were sarcastic in anyway! I am just angry that they seem to be willing to help others (and in such a timely manner) yet have put me thru thru all this. They are now way beyond the point of absurdity. (I am happy for you that you got satisfaction and now have security.) Sure, I'd be interested to know who you got help from if you would like to share that info, because I sure am getting nowhere with the 2 people that I have dealt with the last 4 months.
_____________________________
2006 Hummer H3 Boulder Gray
Simple and understated and not all tricked out!
Sometimes less is better......OK...some BLING since I joined here!
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RE: EXTENDED WARRANTY CONTACT INFO - 3/23/2007 4:14:02 PM
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altrestle
Posts: 34
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Joined: 12/31/2006
Status: offline
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My hummer is in the shop now for the head replacement. What should I be asking for as far as extended warranty?
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