quote:

ORIGINAL: Gunner_45

What are the chances of getting an actual Turbonetics representative to
come on-line and address these issues?

I would think it in their best interest to do so.

Everyone might just learn something.

Based on what I've read here in this thread, I think my pocket book and piece of mind
would be better served by simply putting any potential (turbo) funds towards the
purchase of an Alpha.

(Which by the way, has a beefy enough diff to handle the extra HP)

quote:

ORIGINAL: TurboKits.com

It's not our kit, it's made by Turbonetics, we are just a store selling it. Just like Hummer dealers sell the Hummers to you, we are a Turbonetics dealer and we sell their products to the consumer. As a dealer, we promote new products from our supplier. Just as Hummer dealers promoted the H3 to you.

Since the kit was released we have sold it to customers who have reported no issues and have been happy. Just like any company, we have customers that had problems and were not happy with the product. Since we don't actually make the kits, the only thing we have control over is how the customers are helped. In this case, we did our best with the resources we had to resolve our customers problems.

In reality we sold the kit to only a few members on this board, 1 of them reported back with happy results, another had the check engine light issue which we worked with Turbonetics to resolve at no cost to the customer and the 3rd we were able to get Turbonetics to send a check for $1000 (he had a lifted set up which needed a more custom tune).

Have you read through the whole thread? You will see that we never covered anything up and never abandoned any customers. It's all right in the thread for the public to see so I am not going to re-hash it all here.

If you have any further questions or comments feel free to ask...

quote:

ORIGINAL: jackk frost

If I had sold this someone  I would:

1: be totaly embarrased
2: 100% want to make things right by getting the customers vehicle usable and at the very least giving them some form of monetary compensation
3: Hope like hell I wasn't going to be hearing from one or more lawers in the near future

After reading this whole thread there is no way I would buy a nut,bolt and 2 washers from you guy's................... seriously I mean damn there is obviously a problem with your product at the very least on some vehicles. A good buisness line to remember is YOUR CUSTOMERS DON'T NEED YOU, YOU NEED YOUR CUSTOMERS.
What I can't believe is the fact that not only are certain people here seemingly being left high and dry but you are still activly trying to peddle your product here like nothing is wrong. lol

quote:

ORIGINAL: jackk frost

quote:

ORIGINAL: TurboKits.com

It's not our kit, it's made by Turbonetics, we are just a store selling it. Just like Hummer dealers sell the Hummers to you, we are a Turbonetics dealer and we sell their products to the consumer. As a dealer, we promote new products from our supplier. Just as Hummer dealers promoted the H3 to you.

Since the kit was released we have sold it to customers who have reported no issues and have been happy. Just like any company, we have customers that had problems and were not happy with the product. Since we don't actually make the kits, the only thing we have control over is how the customers are helped. In this case, we did our best with the resources we had to resolve our customers problems.

In reality we sold the kit to only a few members on this board, 1 of them reported back with happy results, another had the check engine light issue which we worked with Turbonetics to resolve at no cost to the customer and the 3rd we were able to get Turbonetics to send a check for $1000 (he had a lifted set up which needed a more custom tune).

Have you read through the whole thread? You will see that we never covered anything up and never abandoned any customers. It's all right in the thread for the public to see so I am not going to re-hash it all here.

If you have any further questions or comments feel free to ask...

quote:

ORIGINAL: jackk frost

If I had sold this someone  I would:

1: be totaly embarrased
2: 100% want to make things right by getting the customers vehicle usable and at the very least giving them some form of monetary compensation
3: Hope like hell I wasn't going to be hearing from one or more lawers in the near future

After reading this whole thread there is no way I would buy a nut,bolt and 2 washers from you guy's................... seriously I mean damn there is obviously a problem with your product at the very least on some vehicles. A good buisness line to remember is YOUR CUSTOMERS DON'T NEED YOU, YOU NEED YOUR CUSTOMERS.
What I can't believe is the fact that not only are certain people here seemingly being left high and dry but you are still activly trying to peddle your product here like nothing is wrong. lol

1. I don't believe I said you covered any thing up I said I WOULD BE EMBARRASED that I sold this to people.
2. Since you sold them the product but it is someone elses why don't you have them come here and help these people you seem to give them no satisfaction nor do you seem to know very much about how the product works/installs
3. I guess since you ONLY SOLD THIS KIT TO A FEW MEMBERS ON  THIS BOARD and all but one (which there is more than 1 person saying your product is less than par by the way) has had problems with it thats not too bad right? LOL are you kidding me?

Now with all that it does seem like you are trying to do some thing but no matter how much you offer sympathies to these guys nothing short of the people who made this getting it righ

_____________________________

TurboKits.com Sales Team
sales@turbo-kits.com

(in reply to jackk frost)