RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of the Box!
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/1/2007 4:51:15 PM
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JWSchmidt3
Posts: 60
Joined: 2/9/2007
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quote:
ORIGINAL: TurboKits.com
4) Customer Service: The other thread that is linked above was NOT one of our customers. I can assure you that if one of our customers has a problem we will do our best to fix it. If we can't fix it, we will make sure that it is handed to the right people at Turbonetics and followed up on until the issue is resolved.
Then your best wasn't good enough, nor did you hand it to the right people at Turbonetics to resolve the issue. In fact, ever since you "handed off the issue", I haven't heard a word from you. Which is right in line with what I'm now getting from Turbonetics when they couldn't fix their tuning issues.
quote:
ORIGINAL: TurboKits.com
There are 2 customers from this Board that have had issues, 1 was the check engine light and as I said in #3, we worked with Turbonetics to get that fixed for him. The other customer has a lift and larger tires and the tune from Turbonetics was made for the vehicle in stock form. What I was told was that a simple MPH correction in the CPU does not compensate for the gearing change the larger tires make and that a more detailed tuning procedure will be needed to smooth out the tune. However, I did give the customer a $100 discount on the kit as he knew ahead of time he had to re-tune for his specific set up. HP tuners tuning credits are $99 for the 2 credits needed to tune the H3. We are actually still working with Turbonetics & the customer on this one and I am waiting for an update.
Bullshit!! You and Turbonetics can keep using this excuse, but please give me one simple piece of logic which tells me that raising a truck 4" into the air causes a turbo system to completely not work as designed and fall apart. You can't, nor can you justify the tire size difference once properly calibrated either. You nor Turbonetics is still working with the customer on this one because both of you have stopped responding to me and my tuner after several failed attempted fixes. There is your update. If you didn't want it publicly, you shouldn't have referred to me publicly without your facts.
I was lied to by Turbonetics. Jesse is not necessarily the bad guy here, but he keeps defending his employer who is, which puts him in the path of the crossfire. I do not like being lied to, I can work thru issues, but I will not accept bullshit and lies. The tuning on this kit is way off, more issues than I care to list off here. Not nearly enough R&D was done, again, more issue than I care to detail here. The kit after 500 miles had almost completely come apart from the use of the wrong type of bolts supplied with the kit. I almost lost my entire transmission because the line pressures were set too high. The fuel tuning is pig rich just to be safe because they were too lazy to take the time to tune across all the mapping tables. There is no way this thing makes 350 HP. This kit had potential, but it's obvious the Alpha introduction ruined Turbonetics' plans, and so they rushed a package to market not nearly ready for production.
I made a mistake, I'm not telling anyone else what to do, but look at the facts and make your own rational decisions. So far I'm about an extra $4k into the kit.
_____________________________
J.W.
2006 yellow H3 - Pro Comp Xtreme package
4" lift, 35's, Lux, etc.
2004 yellow Corvette Z06
2002 black LPE blown TigerShark Z06
http://public.fotki.com/JWSchmidt3/
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/2/2007 2:38:45 PM
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TurboKits.com
Posts: 58
Joined: 11/15/2006
Status: offline
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quote:
ORIGINAL: JWSchmidt3
Then your best wasn't good enough, nor did you hand it to the right people at Turbonetics to resolve the issue. In fact, ever since you "handed off the issue", I haven't heard a word from you. Which is right in line with what I'm now getting from Turbonetics when they couldn't fix their tuning issues.
I have returned every e-mail and phone call and have ALWAYS responded to you.
quote:
ORIGINAL: JWSchmidt3
You nor Turbonetics is still working with the customer on this one because both of you have stopped responding to me and my tuner after several failed attempted fixes. There is your update. If you didn't want it publicly, you shouldn't have referred to me publicly without your facts..
In no way was I calling you out. I felt it was my duty to disclose any and all problems my customers were having with the kit as to not mislead any potential customers. I am waiting for an update from Turbonetics on this, so that I can follow up with you as well and continue to work on this.
quote:
ORIGINAL: JWSchmidt3
You and Turbonetics can keep using this excuse, but please give me one simple piece of logic which tells me that raising a truck 4" into the air causes a turbo system to completely not work as designed and fall apart. You can't, nor can you justify the tire size difference once properly calibrated either.
To be fair to readers on this board, you did know from the beginning that your set up would require fine tuning and were given a discount on the kit because of it. I will see if I can get a more technical answer for you...
quote:
ORIGINAL: JWSchmidt3
I was lied to by Turbonetics. Jesse is not necessarily the bad guy here, but he keeps defending his employer who is, which puts him in the path of the crossfire. I do not like being lied to, I can work thru issues, but I will not accept bullshit and lies. The tuning on this kit is way off, more issues than I care to list off here. Not nearly enough R&D was done, again, more issue than I care to detail here. The kit after 500 miles had almost completely come apart from the use of the wrong type of bolts supplied with the kit. I almost lost my entire transmission because the line pressures were set too high. The fuel tuning is pig rich just to be safe because they were too lazy to take the time to tune across all the mapping tables. There is no way this thing makes 350 HP. This kit had potential, but it's obvious the Alpha introduction ruined Turbonetics' plans, and so they rushed a package to market not nearly ready for production.
I made a mistake, I'm not telling anyone else what to do, but look at the facts and make your own rational decisions. So far I'm about an extra $4k into the kit.
I will let Turbonetics answer on this one. They know more about what was put into R & D of this kit.
My expierence selling their products is why I "keep defending" them.
-J
_____________________________
TurboKits.com Sales Team
sales@turbo-kits.com
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/2/2007 4:56:42 PM
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JWSchmidt3
Posts: 60
Joined: 2/9/2007
Status: offline
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quote:
ORIGINAL: TurboKits.com
To be fair to readers on this board, you did know from the beginning that your set up would require fine tuning and were given a discount on the kit because of it. I will see if I can get a more technical answer for you...
If you want to be fair to the readers on this board, quit bullshitting them with comments like this. A simple tire diameter change is not a "fine tune", it's a very simple parameter change, and when done correctly, has NO impact on the tune.
What you're trying to do is make the "readers on this board" think that my situation is a product of a lift kit and tire modification, which it is not. Codes not being properly turned off, line pressures being set too high, the use of wrong bolts, wastegate down tubes cracking, oil in the intercooler, should I keep going . . . . . ??? Do these sound like issues from a "fine tune" or causes from a 4" lift and 35" tires??
Bottom line, last words from you were: "I have the CEO & VP at Turbonetics working with me on this" and instead, I've had no such communication from either individual and I've had to deal with a Sales Manager who has gotten nowhere and turned this into what it is, and haven't heard from you since, until you started referencing my situation in this thread without the proper facts.
I have an obligation to defend the community against making judgment calls without the proper facts. As I stated before, I'm not trying to tell anyone what to do nor control anyone's buying experience, I'm just providing factual information based on my experience for everyone to base their own conclusions on to go forward with their own decisions. If we can't do that, the terrorists have won.
_____________________________
J.W.
2006 yellow H3 - Pro Comp Xtreme package
4" lift, 35's, Lux, etc.
2004 yellow Corvette Z06
2002 black LPE blown TigerShark Z06
http://public.fotki.com/JWSchmidt3/
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/3/2007 11:30:37 PM
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MIAPLAYA
Posts: 1
Joined: 2/5/2007
Status: offline
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Been lurking a while but haven't really posted. Anyways,I spoke with Turbonetics today about all this stuff and I got some good info on all this. I'm not going to downplay the issues you have had but there are some resolutions available.
Check Engine Lights: Turbonetics worked with SCT and found out that there was some additional work needed on the flash to keep the codes cleared as you alluded to. The good news is that Turbonetics has agreed to take care of this for anyone with a problem. They just need to get the ECU sent back to them and they will flash it again to remove any of these codes.
Pipe cracking: Again Turbonetics has made some changes to resolve these issues. They have switched to a new stronger, redesigned bellow for the wastegate discharge that will eliminate this issue. For what its worth they made the same changes to another kit that was experiencing some issues with the very same thing and it has 100% resolved that issue
Now in regards to line pressure are you sure that its not limited to your truck and is not a side effect of the wheels/tires. I have owned several lifted trucks with some big tires in my life and I know for a fact that changing to 35s is going to have some side effects. I don't think anyone can reasonably expect any aftermarket company to R&D their kit on every type of mod available for a platform. Now I'm not saying that they don't do any testing or that 35" tires are the cause of all your issues. But I would say its entirely reasonable to expect the high trans line pressure could be caused by the increased load on the trans/transfer case as a result of a much heavier wheel/tire setup. Lets think about it reasonably here. Turbonetics has/had no reason to change trans line pressure. The turbo kit certainly wouldn't have any need to do so and certainly not to the extent of causing it to be excessively high. Now its possible the line pressure went high as a side effect of increased load demands of larger tires AND the increased amount of power the trans is being expected to handle. So you may be right. It may not be the tires alone that are causing an issue but I wouldn't expect the kit alone to do it. To be honest before you state for certain the kit is causing high line pressure I would ask that someone with kit only run a baseline of their line pressure and compare against what you have. That would be the only true measure. If you have done this and have this info I would be interested to see it. Additionally I can tell you for certain on my last truck that my Torque Converter and trans shift points changed their action when I went from 32s to 35s. Granted the GM trans ECU acts differently but I think its reasonable to expect some changes in the trans stuff as a result of 35s and the weight they equate to. As far as Air/Fuel ratio its no secret that Turbonetics tunes the kit to be overly safe. They can't tune for every single thing a person might have done to their motor so they have to keep the tunes overly safe to account for them. I don't think I've seen a single aftermarket turbo kit that is in mainstream production and not a platform specfic shop that comes with anything resembling an aggresive. I'm not trying to start an argument but I think we can discuss this without "going at each other" I hope.
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/4/2007 6:59:13 AM
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TurboKits.com
Posts: 58
Joined: 11/15/2006
Status: offline
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I found a few great posts / forums at HP Tuners that may help anyone tuning beyond the normal specs of a vehicle...
http://www.hptuners.com/forum/showthread.php?t=8996 (about tuning gear changes, this is by Bill who I think created the software)
http://www.hptuners.com/forum/showthread.php?t=11178 (Tuning Guide)
http://www.hptuners.com/forum/forumdisplay.php?f=46 (I-5 Tuning Form)
This is just plain funny, thought I try to lighten it up a bit: Posting and You
http://www.youtube.com/watch?v=B9q2jNjOPdk
Here is a good list of causes for oil to leak from the turbo seals. Most of this is taken care of by the kit as it was designed by Turbonetics to work with the supplied turbo, but there are some things that are part of the install, clocking the turbo, oil drain line fitment, etc...
There are a few key items that you need to address relating to the oiling system for a turbocharged vehicle. All of the following items need to be accounted for to ensure proper operation.
• -3AN or -4AN (1/8”) maximum oil inlet line
• -10AN (1/2”) minimum oil drain line
• Orientation of oil inlet on bearing housing must not be greater than 15° from vertical.
• No 90° turns or kinks in drain line
• The use of silicone at or around all oil holes should be avoided at all times due to possible constriction of the holes due to silicone impeding oil flow when the silicone is applied and torqued to flange surfaces
• Oil line needs to make smooth transition into oil pan (no 90° fittings on pan)
• Oil drain needs to be placed as high as possible on oil pan (above the oil level)
• Hole in oil pan must match the oil drain line size
• If oil drain is located next to crankshaft main journal, then possible crank windage may occur (oil being thrown towards oil drain hole)
• Adequate crankcase ventilation
• No vacuum can be placed on the compressor inlet of the turbocharger unless turbocharger has a carbon seal installed
• Clean air filter
• Turbocharger must be mounted above the level of the oil pan so that oil can flow freely to the oil pan by gravity alone
• If the turbocharger is mounted below the top of the oil pan then a scavenging system must be implemented
• Excessively high oil pressure at idle may cause oil leakage and/or smoking at idle or deceleration
• Upon cold startup the use of heavy weight oil may cause smoking and/or leakage until oil temp increases to proper operating range
Thanks
-J
quote:
ORIGINAL: JWSchmidt3
quote:
ORIGINAL: TurboKits.com
To be fair to readers
< Message edited by TurboKits.com -- 10/4/2007 7:16:03 AM >
_____________________________
TurboKits.com Sales Team
sales@turbo-kits.com
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/4/2007 7:59:15 PM
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JWSchmidt3
Posts: 60
Joined: 2/9/2007
Status: offline
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quote:
ORIGINAL: MIAPLAYA
I'm not going to downplay the issues you have had but there are some resolutions available.
I'm aware of that, and I'm not an engineer, so I'm not going to get into engineering arguments here. My biggest problem is this . . . we've been told for almost a year now about how great and complete this kit was, in fact, here are some quotes:
"We do not need a guinea pig, the kit is 100% done"
"Turbonetics does top quality R & D and wouldn't be selling a kit if they hadn't tested it and re tested it, etc."
If this is the case, why are/were there still so many issues of significant magnitude?? My time is valuable, and I purchased this kit in good faith that the product would be as closely represented to what has been stated here, and I expected a quick install and expected to be out on the road enjoying what I paid for. For me, and obviously for many others, it has not been. We/them have had to work thru issues as if we were R&D testers, some of us on our own dime, without so much as an admittance of fault or acceptance of responsibility from Turbonetics. All I've gotten is an attitude from some Sales Manager from Turbonetics, and finally had to go it myself to get my issues somewhat resolved.
I'm not arguing anyone elses results, good or bad, so those of you who feel compelled to "spin my points" or to argue mine can do so amongst yourselves. I didn't make any posts to give or take business from Jesse or Turbonetics, I was simply stating my experience, factual and unbiased for the other members of this board. I would have done the same thing if the results would have been positive, so why shouldn't I have made them when they were negative?? The only arguments I made to others is when they spoke about my situation and spoke inaccurately about it. I've made enough points on this subject, I'm dealing with Turbonetics privately and nothing more needs to be said publicly on the topic, so take it for what it's worth and good luck to everyone.
_____________________________
J.W.
2006 yellow H3 - Pro Comp Xtreme package
4" lift, 35's, Lux, etc.
2004 yellow Corvette Z06
2002 black LPE blown TigerShark Z06
http://public.fotki.com/JWSchmidt3/
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RE: NOW $4295 - Turbonetics H3 Turbo Kit - 350HP Out of... - 10/7/2007 5:36:03 AM
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CHESO
Posts: 9
Joined: 9/23/2007
Status: offline
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Yesterday I got my car back from the mechanic. I ran the Trubo hard for hours. Until now I have had no problems and the car is behaving perfectly. Amayzing how much more faster it is. Is lot, lot faster than a Porsche Cayenne * the 2008 V6 at least since I had a little test with one last night. The sound is incredible and the blow off valve definitely brings attention to the beast while driving by, it is boosting 7 pounds. It handles great. One thing there was an O-ring that was not the proper diameter for the water line right next to the turbo but my mechanic saw the water leakeage while testing it, change it and fixed it. Other than that, some extra rubber protection in between the pipes and antiswaybar are needed to reduce the intercooler pipe from hitting it and make a rattleing noise. Also the the H3 front cover that says H3 which is under the bumper is too tight to fit the intercooler pipes so a couple of spacers were needed. Other than that everything was a easy install beased on my mechanic. As soon as he put the ECU there was not much to do. For now and I say only for now since it has been a day, I recommend this to anyone. I did speak with Jesse by phone and he was very helpfull. And spoke with Ed in Turbonetics to clear all doubts before taking the H3 fir a spin. It really behaves like a beast, sounds like a beast and to be honest the ride is a lot more smoother as far as automatic shifting is concenerd. The transition between gears is very smooth while flying. I say flying compared to the Heavy slow factory H3. To put it in context. The H3 when from a heavy cruise ship to beeing a cigarrette. I am still taking it to the mechanic on monday so he can check if everything is still in place.
I will keep everybody updated, hopefully this will not change and everything will stay running fine. I will send pictures laters. For now peace out going out to burn some rubber!
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RE: Turbonetics Sale & NOW 3yr/36k Powertrain Warranty - 3/7/2008 12:44:13 PM
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beg4me
Posts: 7
Joined: 8/29/2007
Status: offline
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THEY ARE ALL LYING!!!!
Be warned that it is not as it says, it has taken months of my time to make it work right, turbonetics customer service is bad, I had to return the turbo and my car was down for 4 weeks, the kit is nice in its infantile state but needs a good engineer to fine tune and work out the bugs unfortunately turbonetics does not want to do that they rather work them out on there customers. I finally have the kit working with a lot of modifications and help. Defiantly not a plug in play item, I will say this that once it works its like bringing out a demon I the H3 most stock V8 can not touch me. There is however with any turbo or supercharger up grade a problem with the stab trac system it doesn’t like it so you will have a constant eng light and stab track failure alarm, does not affect performance but is irritating, and no one will tell you about this till after you spend the thousands of dollars it takes to get the kit working.
In close I have driven the 08 alpha v8 and i would keep the money for the kit as a down payment for the new H3 and save some long term head aches, i guess in close as far as turbonetics goes run run run fare away from them.
PS, turbokits.com is a complete liar, I have spoken with Reggie Wynn Sales manager for turbonetics personally and all these so called repairs and customer service **** he is talking about do not exist, for example there is only one version of the ECU re-flash and has only ever been one, turbonetics has not nor do they intend on ever fixing the ECU problem.
With that in mind I would love to entertain the option of all us consumers getting together and suing the **** out of these lying misleading scoundrels.
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RE: Turbonetics Sale & NOW 3yr/36k Powertrain Warranty - 3/9/2008 8:25:42 AM
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TurboKits.com
Posts: 58
Joined: 11/15/2006
Status: offline
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Who did you order the kit from?
All of the info in this post are from actual instances & expierence with helping customers resolve issues. It was all fact based on the information we were receiving from customers and Turbonetics tech support...
In regards to the customer service, if you bought the kit somewhere else and they didn't act as the middle man between you and Turbonetics to get your issues resolved or some compensation then maybe you should be calling them a liar! If you bought the kit from us and didn't contact us when you had a problem, how are we supposed to know you need help?
In regards to the tune, I had a customer who's tune was causing a check engine light and some hesitation in acceleration, he sent the ECU back to Turbonetics they reflashed it and he contacted me and said it's now running great...
We have since sold the kit to other customers who have reported back with happy results.
quote:
ORIGINAL: beg4me
PS, turbokits.com is a complete liar, I have spoken with Reggie Wynn Sales manager for turbonetics personally and all these so called repairs and customer service **** he is talking about do not exist, for example there is only one version of the ECU re-flash and has only ever been one, turbonetics has not nor do they intend on ever fixing the ECU problem.
< Message edited by TurboKits.com -- 3/10/2008 8:44:23 AM >
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TurboKits.com Sales Team
sales@turbo-kits.com
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RE: Turbonetics Sale & NOW 3yr/36k Powertrain Warranty - 3/10/2008 11:37:31 AM
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jackk frost
Posts: 97
Joined: 2/20/2008
Status: offline
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If I had sold this someone I would:
1: be totaly embarrased
2: 100% want to make things right by getting the customers vehicle usable and at the very least giving them some form of monetary compensation
3: Hope like hell I wasn't going to be hearing from one or more lawers in the near future
After reading this whole thread there is no way I would buy a nut,bolt and 2 washers from you guy's................... seriously I mean damn there is obviously a problem with your product at the very least on some vehicles. A good buisness line to remember is YOUR CUSTOMERS DON'T NEED YOU, YOU NEED YOUR CUSTOMERS.
What I can't believe is the fact that not only are certain people here seemingly being left high and dry but you are still activly trying to peddle your product here like nothing is wrong. lol
_____________________________
08 H3
Pro comp wheels 17x9
Super swamper trxus 33x12.50 M/T tires
pcmforlesstune
Billy Boat exhaust
CAUSE I'M TOO BALLA TO CARE
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RE: Turbonetics Sale & NOW 3yr/36k Powertrain Warranty - 3/11/2008 8:08:22 AM
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TurboKits.com
Posts: 58
Joined: 11/15/2006
Status: offline
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It's not our kit, it's made by Turbonetics, we are just a store selling it. Just like Hummer dealers sell the Hummers to you, we are a Turbonetics dealer and we sell their products to the consumer. As a dealer, we promote new products from our supplier. Just as Hummer dealers promoted the H3 to you.
Since the kit was released we have sold it to customers who have reported no issues and have been happy. Just like any company, we have customers that had problems and were not happy with the product. Since we don't actually make the kits, the only thing we have control over is how the customers are helped. In this case, we did our best with the resources we had to resolve our customers problems.
In reality we sold the kit to only a few members on this board, 1 of them reported back with happy results, another had the check engine light issue which we worked with Turbonetics to resolve at no cost to the customer and the 3rd we were able to get Turbonetics to send a check for $1000 (he had a lifted set up which needed a more custom tune).
Have you read through the whole thread? You will see that we never covered anything up and never abandoned any customers. It's all right in the thread for the public to see so I am not going to re-hash it all here.
If you have any further questions or comments feel free to ask...
quote:
ORIGINAL: jackk frost
If I had sold this someone I would:
1: be totaly embarrased
2: 100% want to make things right by getting the customers vehicle usable and at the very least giving them some form of monetary compensation
3: Hope like hell I wasn't going to be hearing from one or more lawers in the near future
After reading this whole thread there is no way I would buy a nut,bolt and 2 washers from you guy's................... seriously I mean damn there is obviously a problem with your product at the very least on some vehicles. A good buisness line to remember is YOUR CUSTOMERS DON'T NEED YOU, YOU NEED YOUR CUSTOMERS.
What I can't believe is the fact that not only are certain people here seemingly being left high and dry but you are still activly trying to peddle your product here like nothing is wrong. lol
_____________________________
TurboKits.com Sales Team
sales@turbo-kits.com
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RE: Turbonetics Sale & NOW 3yr/36k Powertrain Warranty - 3/11/2008 8:25:47 AM
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Gunner_45
Posts: 1879
Joined: 12/14/2006
From: North Central Texas
Status: online
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What are the chances of getting an actual Turbonetics representative to
come on-line and address these issues?
I would think it in their best interest to do so.
Everyone might just learn something.
Based on what I've read here in this thread, I think my pocket book and piece of mind
would be better served by simply putting any potential (turbo) funds towards the
purchase of an Alpha.
(Which by the way, has a beefy enough diff to handle the extra HP)
_____________________________
ROTM –September 2007
2007 Adventure Pkg, Katzkin leather, CAI, SG II
Rock Rails, SMA b-guard, KC Lites, ProComp 6079’s W/Simulocks, Swamper TrXus MT’s
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