Warranty Question
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Warranty Question - 8/14/2008 3:18:56 PM
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bodyarmorguy
Posts: 7
Joined: 8/7/2008
Status: offline
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Looking for a straight answer to this. According to the service manager at Orlando Hummer the wheel wells will accomodate 35" tires without a lift or level or any other adjustments/modifications. Because I wanted one, I had a leveling kit done today and am now picking out th 35''s that I want to put on. I called the service manager back and asked about calibrating the speedometer and odometer once the 35''s were installed. As a rule I would not care too much about this, but I use my H3 for business and drive about 3k miles per month and I am reimbursed at a per mile rate by my employer so if the mileage is off, this affects me financially. The service manager said that GM would not allow a recalibrating of the speedo/odo. He also said that a 35" tire was out of spec for that vehicle and that if I had any tranny problems that could be tied back to the tires the repair would not be covered under warranty. When I asked about his previous statement about 35''s fitting without adjustment and the price quote he gave for installing them there at the dealership.......I could hear the crickets chirping in the background.
Anyone out there who can verify this in one direction or the other?
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RE: Warranty Question - 8/14/2008 4:12:50 PM
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Hummer Guy
Posts: 651
Joined: 2/9/2007
From: Home of the Hummer
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The aftermarket tire shop MAY have something to recalibrate the speedo but I really don''t think that the jump from a 33inch (largest HUMMER offers) to a 35inch would noticeably decrease your out-of-pocket expense.
Just because 35''s CAN be installed, doesn''t mean that the dealer would recommend them or have to warranty any malfunctions because of the overall tire size. Same goes for lifts, suspension kits, performance parts, etc.
_____________________________
-Brian
http://www.hummerguy.net
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RE: Warranty Question - 8/14/2008 4:18:37 PM
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bodyarmorguy
Posts: 7
Joined: 8/7/2008
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I guess maybe a good follow up question might be, "Can going from 31 or 33 inch tires to 35''s cause tranny problems and if the answer is yes, how likely is it to cause tranny problems?"
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RE: Warranty Question - 8/14/2008 4:55:42 PM
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branstone
Posts: 238
Joined: 2/1/2006
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well the bigger and heavier the tires and whels are, the ahrder the tranny has to work to move them, is the theory, same goes for breaking, put big ass rims and tires on your ride, and your stock brakes may have issues.
_____________________________
2006 Hummer H3 luxury & adventure black w/black leather interior, K&N CAI, Gibson Extreme Dual Catback Exhaust--mine
2001 Audi TT HO Roadster 225hp , luxury package, silver w/black leather interior --hers
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RE: Warranty Question - 8/14/2008 5:08:46 PM
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Sewie
Posts: 238
Joined: 3/29/2006
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The service manager cannot deny any warranty work. Only GM can. I''ve had over $15K of warranty work done on my rig, almost all of it with 35''s on. Also, according to the Magnusson-Moss Act, they would have to prove that the larger tires were the cause of the failure.
As for the speedo, the dealerships can/will only program for stock size tires. Find a friend/shop with a tuner that can do it or get one of the online places to do it, like PCMforless.
_____________________________
'06 H3 Adv., Boulder Gray
http://www.h3adventures.com
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RE: Warranty Question - 8/14/2008 10:40:19 PM
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Hummer Guy
Posts: 651
Joined: 2/9/2007
From: Home of the Hummer
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quote:
ORIGINAL: Sewie
The service manager cannot deny any warranty work. Only GM can.
From everything I''ve seen, the service managers are much more lenient than the GM reps...and it''s extremely rare for a GM rep to not back up a warranty decision IN FAVOR of the customer most of the time it''s just the opposite.
$15K in warranty work makes me wonder about the person behind the wheel...
_____________________________
-Brian
http://www.hummerguy.net
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RE: Warranty Question - 8/15/2008 7:27:35 PM
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H3minusH2
Posts: 15
Joined: 8/5/2008
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Brian is correct that many modifications can affect your warranty. As to the comment about "dealer schmucks", I''ve worked in a Cadillac HUMMER dealership for 5.5 years, and we don''t employ schmucks. I can guarantee that if you approach your dealership service writer with that attitude, you''ll be treated like the schmuck (albeit subtlely) with a nice "customer pay" bill! I can''t say that I recall a time that a tire size change resulted in a problem (unless the customer treated the service writer like a schuck), but the rules are that any changes to the vehicle CAN affect your ability to have the warranty pay for work done on a failed component that is a direct result of that modification. That also applies to any other components that fail "behind" it. With the financial trouble GM and most HUMMER dealerships are experiencing, warranty work is just one area that''s being scrutinized more closely and no legitimate dealership wants to go toe to toe with their area GM service rep.
_____________________________
Her truck - 2002 Pewter H1 Wagon (as seen on Speed TV''''''''s "101 Cars Your Must Drive"...yep, that was our Arnold!!!)
His truck - 2008 Solar Flare H3 Adventure
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RE: Warranty Question - 8/16/2008 10:27:00 AM
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Doc Olds
Posts: 3804
Joined: 7/11/2007
From: Boat Town USA (Michigan 48045)
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Schmuck 
See the smilie....= joke....funny? 
I treat everybody at any stealership the same: I know WTF I am talking about, and until they show me they do, they are all schmucks. In my many years on this planet I have delt with 100s of dealership employees, and like any occupation, some of them are great hard working customer service oriented people, some are terds that can use a smack down. I have never been denied a warranty claim either?
I have some ridiculous true specific examples to share, but I will not bore you guys or jack this thread.
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RE: Warranty Question - 8/18/2008 5:03:33 AM
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D VADER
Posts: 1197
Joined: 5/21/2007
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quote:
ORIGINAL: Doc Olds
Schmuck
See the smilie....= joke....funny?
I treat everybody at any stealership the same: I know WTF I am talking about, and until they show me they do, they are all schmucks. In my many years on this planet I have delt with 100s of dealership employees, and like any occupation, some of them are great hard working customer service oriented people, some are terds that can use a smack down. I have never been denied a warranty claim either?
I have some ridiculous true specific examples to share, but I will not bore you guys or jack this thread.
I guess he didn''t see your tongue was in your cheek Doc! You smuck!
_____________________________
2007 H3X w/lux pkg, black on black, Starship from the "Dark Side"
Central Ohio
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RE: Warranty Question - 8/19/2008 7:08:13 AM
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ockie
Posts: 463
Joined: 7/27/2007
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quote:
ORIGINAL: H3minusH2
Brian is correct that many modifications can affect your warranty. As to the comment about "dealer schmucks", I''''''''ve worked in a Cadillac HUMMER dealership for 5.5 years, and we don''''''''t employ schmucks. I can guarantee that if you approach your dealership service writer with that attitude, you''''''''ll be treated like the schmuck (albeit subtlely) with a nice "customer pay" bill! I can''''''''t say that I recall a time that a tire size change resulted in a problem (unless the customer treated the service writer like a schuck), but the rules are that any changes to the vehicle CAN affect your ability to have the warranty pay for work done on a failed component that is a direct result of that modification. That also applies to any other components that fail "behind" it. With the financial trouble GM and most HUMMER dealerships are experiencing, warranty work is just one area that''''''''s being scrutinized more closely and no legitimate dealership wants to go toe to toe with their area GM service rep.
I disagree with you here. I was treated like absolutle **** when I went to go buy my first hummer. I wouldn''''t even rate them as schmuck standard, I would rate them as trash standard. I was even accused of trying to fake a GM employee discount (wtf).
Anyways, I went to a diffrent dealer, which are a lot more helpful, but it''''s been now more than 24 hours since they said that they "will call me right back" because I''''m inquiring about the pricing of another hummer. I''''ll give this dealer a little slack as they have been very cool service wise.
Yet, when I go to my local chevy dealer, I''''m placed on a poduim and treated very niceley with no complaints. Let me not even mention the local cadillac dealer, talk about royal treatment!!!
Anyways, as I am saying, don''''t think that all dealers are like your dealer, because they are not. I hear really cool things from other''''s hummer dealerships, but not mine... and that is really unfortunate.
< Message edited by ockie -- 8/19/2008 7:09:20 AM >
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Printable Version
. Just have heard enough schmuck jokes over the years that it gets a little old, especially in today''s tension filled dealership atmosphere. Also, kind of new to forums, so I didn''t realize what the cute little smiley faces were for. Maybe as a free-thinking adult of 53, I''m just too old for this crowd
