GM customer service sucks!!!
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RE: GM customer service sucks!!! - 4/3/2008 12:25:30 PM
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blackbear
Posts: 1775
Joined: 11/4/2006
From: Montreal
Status: offline
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The big problem is.......they are all a bunch of automated robots over there, they can't make any decisions on there own, as soon as gets off the normal routine, well there all screwed and don't know what to do, thing is do you really need that letter, should it not be in the system??
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RE: GM customer service sucks!!! - 4/3/2008 12:25:47 PM
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3hummers
Posts: 11629
Joined: 9/23/2007
Status: online
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When you consider the amount of information that GM deals with on a daily basis I think it is unrealistic to expect them to be able to go find your one page letter on such short notice. I have had a few letters like that in the past and always make multiple copies and put them in several safe places. ( My latest was getting AMG to extend the warranty on my 2006 Alpha by 8 months ) You should be kicking yourself at least as hard as you are kicking them. They did give you a copy of the letter also. If you can't find it think about the size of the pile they have to look through. I am sympathetic but don't think GM deserves as much wrath as you are aiming there way on this one. Good luck.
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2006 H1 Alpha wagon
2000 H1 Slantback
1997 H1 wagon
2008 H3 Alpha
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RE: GM customer service sucks!!! - 4/3/2008 12:35:58 PM
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HummerGuy
Posts: 6558
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I agree with 3hummers, but I don't think you are wrong for being upset. Anybody would be in your situation. They definitely should have the knowledge and access to pull something as simple as that up in their system.
Are you dealing with GM Customer Service, or Hummer Customer Service? I thought Hummer had it's own department. I guess since the warranty extension was directly from GM, that's who you have to deal with.
That's a bummer. Look on the bright side; at least they are able to get a copy for you and didn't say they couldn't. They could have just told you "Sorry, but we have no record of that" and then you'd really be in bad shape 
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RE: GM customer service sucks!!! - 4/3/2008 12:40:49 PM
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3hummers
Posts: 11629
Joined: 9/23/2007
Status: online
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I agree that a record should be attached to the file for the vehicle/owner but I run a company a fraction of the size of GM and I know that finding info and documents can be a real pain.
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2006 H1 Alpha wagon
2000 H1 Slantback
1997 H1 wagon
2008 H3 Alpha
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RE: GM customer service sucks!!! - 4/3/2008 12:45:23 PM
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HummerGuy
Posts: 6558
Status: offline
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Then you need to upgrade your document management system  It doesn't have to be We can talk about that some other time tough
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RE: GM customer service sucks!!! - 4/3/2008 1:35:12 PM
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HummerGuy
Posts: 6558
Status: offline
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See, you failed to mention that part of the story. So, all she had to do was call the dealership for maybe 60 seconds to tell them you are covered and she didn't want to do that, and the woman at the dealer was willing to call for you to speak to her?
That is rediculous 
I have said this time and time again, and I am going to say this now; and then they wonder why the American car market is going down the tubes.
When I owned all of my imports over the years, the cust. service above the dealers was incredible. I have dealt with Nissan, Suzuki, Isuzu and Toyota for certain things, all of which I never had a problem with.
I get bothered when people tell stories like this on here about how something so simple is apparently so difficult for them to do.
Like they say, maybe it just depends on who you get? I dunno I have a hard time believing the entire GM Customer Serivce department has that mentality, or rather, would like to not believe it.
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RE: GM customer service sucks!!! - 4/3/2008 1:50:07 PM
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sjr21805
Posts: 100
Joined: 1/23/2007
From: L-Town Florida
Status: offline
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I apolagize for saying the whole dept is bad. I was just frustrated. When I called them last year they were great.
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