RE: RAMP Hummer dealership ripped me off
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RE: RAMP Hummer dealership ripped me off - 3/30/2008 3:15:54 PM
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rhill20
Posts: 4549
Joined: 10/27/2007
From: Delaware, Ohio GO BUCKS!
Status: offline
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I feel sorry for you having a rough time with the deal. And I can see why you want your money back. But, I have been getting all over my sister for this same thing (she buys cars online, hates them, reposts them and buys another). How do you buy a car without touching it? My wife told me when we first met that she had NEVER test drove any car that she had bought. How do you do that? You HAVE to touch, drive and look at a car before you buy it! That's an awful big investment to take somebody's word on, IMO.
Thank god I grew up before the days of the internet, you had to actually deal with people one on one. THAT is part of the problem that you are having with the dealership, they don't know how to deal with people anymore. Whether or not any of us agree with you or not on this, it used to be "take care of the customer" and "the customer is always right". Not always the case, but you need to make them feel like they are.
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RE: RAMP Hummer dealership ripped me off - 3/30/2008 5:21:43 PM
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3hummers
Posts: 11819
Joined: 9/23/2007
Status: offline
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I hope he gets what he wants but I can see where some of the confusion came from. I would have taken there offer and moved on but if he has the time to invest in the fight then good for him.
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2006 H1 Alpha wagon
2000 H1 Slantback
1997 H1 wagon
2008 H3 Alpha
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RE: RAMP Hummer dealership ripped me off - 3/30/2008 7:59:05 PM
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Hummer Guy
Posts: 651
Joined: 2/9/2007
From: Home of the Hummer
Status: offline
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quote:
ORIGINAL: geeggee
Remember I already paid full price for the items when I bought the H3.
Really? Or did you negotiate a price so good that you chose to fly into another state for purchase...
Seems more like a case of semantics -- not misrepresentations. If it said it had a sunroof and didn't, then I'd be jumping up and down.
"RAMP's vehicle description: "Carpeting with Tufloor in Rear Cargo Area" and "Roof Rack". "
Every H3 has carpet, and in the cargo area, has a Tufloor lining. This makes sense.
What you were thinking were roof racks are actually, as Hummer puts it, "Roof Rack Cross Bars," which are bars that attach to the roof rack. Every H3 technically has this roof rack system.
Could the dealership have been more clear, and thrown in a set of roof racks for the confusion? Sure - and it probably would have been the right thing to do.
However, writing letters to the BBB, DMV, and flaming the dealership on every Hummer forum on the net probably isn't going to convince them - especially when technically speaking, they were right.
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-Brian
http://www.hummerguy.net
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