RE: Called my service dept today.......geez......
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RE: Called my service dept today.......geez...... - 1/16/2008 7:51:22 PM
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jman_in_minnesota
Posts: 143
Joined: 12/13/2006
From: Minneapolis/St Paul
Status: offline
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wow, sounds like Maine is a tough part of the country to work with dealerships
my experience has been completely opposite with mine, and it's the only Hummer dealership in the state
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2008 H3 Alpha- Solar Flare w/ Off Road Pkg
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RE: Called my service dept today.......geez...... - 1/17/2008 4:15:15 PM
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solarflare
Posts: 703
Joined: 1/3/2008
Status: offline
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hdbertill,
Well I'm trying to work it out with one of the sales managers right now.....hopefully they will do the right thing......I'll have to wait and see. I am supposed to receive a fax at my shop, with what they will do for me...yes the salesman was Mike. He's nice, but in my experience with him, he says things without thinking first. Yesterday in dealing with Mike, he seemed to be bothered that I was there. He didn't like the fact that I started asking questions like why he didn't call me back last week when he said he would, etc. I don't like talking about anyone, and I'm not that type of person to do so.....all I will say is that he seemed nice at first, but then there was a lot of things that didn't add up, that he told me.
They have some Hummers stored up at the Chevy dealership and this is where the Alpha was.......
I will let you know once my steering shaft comes in... and I have another appointment....right now I have to wait till the part arrives. In regards to the service dept., I was treated great and they did everything that they could yesterday...now I just need the rest of the fix done.......
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2005 HUMMER H2 SUV SE
"Never Give Up!"
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RE: Called my service dept today.......geez...... - 1/17/2008 4:20:38 PM
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solarflare
Posts: 703
Joined: 1/3/2008
Status: offline
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quote:
ORIGINAL: rhill20
I'm kind of puzzled as to why he even bothered to call you and tell you that he DID have what you wanted after all I "kind of" work in sales, and I can tell you that word of mouth is the best (or worst in this case) of advertising. Just doesn't make any sense to me. Sorry you are having a bad expierence with all of this, and like Mike said, please don't think this is how they all do business. My dealer is courtious and great to deal with. I sincerly hope that it all gets better for you. I hate seeing people being taken advantage of.
THINK PINK & SHOW IT IN YOUR VOTE 
Yeah it doesn't make sense to me either....I don't understand why he did that....his initial call was to see how I liked my H3 that I had just bought......and then he proceeded to tell me what he had......It was like a slap in the face to me....but who knows.....
Like I said earlier, I'm waiting to see if the dealer will make it right......I'm not mad at the dealership per say....just at the salesman....and I know the dealer can't be held liable for what one individual did or said.
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2005 HUMMER H2 SUV SE
"Never Give Up!"
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RE: Called my service dept today.......geez...... - 1/17/2008 5:04:24 PM
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HummerGuy
Posts: 6684
Status: offline
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And I thought my 11 times to the dealer were bad.....
You practically haven't even made it out of the dealer yet
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