Problems with the H3

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

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ORIGINAL: bigbanana

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

First of all; lose the assumption anything is going to malfuntion on your H3 (those issues with the molding is coming to a complete fix..Less than a 100 engines have had this problem nation wide..There ain't a car made that is flawless)...
Secondly; Most dealers will bend over backwards to make sure you're treated right, and if your's does go in for service..a loaner will be provided by GM..
And Last; An attitude with the Service guys right off the bat, will cinch the fact you'll be getting crappy service.

Keep in mind that these are mechanical things, and not all mechanical things function as they should, even if they are made with the same parts from the same assembly line. One person's pronblems isn't necissarily indicative of problems with all of them. There is always a small percentage of faulty units. I haven't experienced anything wrong with mine, although I did have my dealer look into a couple of things that at first struck me as odd. Out of the thousand or so (my guess) H3's that have been sold since introduction, the handfull that have had problems seem to be few and far between. Just remember that this stuff is like the news: bad stuff makes the headlines, good stuff is on the last page, if mentioned at all.
Also a lot of what you read is because of poor dealership customer service. If the dealership got right on the problem and fixed it right the first time, a lot of the complaining you see wouldn't be here. In the end, though, I do see a trend of the story making it's way to the top at GM and the problem being resolved correctly, albiet late.
My dealership is fantastic. I have talked with the service manager in person 2-3 times since I bought my H3 in December, and when I called him yesterday for a technical "what-if" question I only gave him my first name and my type of vehicle and he asked if my last name was "so-and-so" and if my vehicle was green. The man was right on. Every service has been done flawlessly, and they are always on time. I had the 5 cab lights installed, and when I wasn't initially satisfied, they took the vehicle and made the adjustments and then verified there would never bee an issue with it again before giving it back to me. I have full and complete confidance in my dealership and my service department.

quote:

ORIGINAL: bigbanana

I am new to this forum and just bought a H3. From the posts I have read, I am disappointed to hear that so many people are having problems, especially the door crack and misfiring piston. What really bothers me is the way the dealers are handling these problems and taking up to one month to fix some of them. For future reference, I guess when and not if these problems occur what kind of actions can I take. Should the dealer provide a rental while the car is being fixed?? If the car is leased, should they pro-rate my montly payment is the car is in the shop for a month? What things can I demand from the dealer and what am I likely to receive. Any help would be appreciated.

one thing to keep in mind is that it's human nature to speak out when you're unhappy. that's what drives peoples' emotions. most people that are content tend to enjoy it, and don't necessarily feel the need to vent. enjoy your vehicle, and if you're unlucky enough to be one of the few, try to ride it out, accept that it wasn't done on purpose, and enjoy the ride when it comes back.

My H3 dealership has been 1st Class. The problems I have had were resolved quickly, to my satisfaction & vehicle was made available until my was ready. I like the H3 as much now as when I bought.

Thanks everyone for their input. Its true only the bad news makes it on the front page. Hopefully I won't experience to many problems with my new ride. Thanks.

quote:

ORIGINAL: bigbanana

Thanks everyone for their input. Its true only the bad news makes it on the front page. Hopefully I won't experience to many problems with my new ride. Thanks.

WHAT ARE YOU DREAMING WITH A NAME LIKE THAT MAYBEY YOU SHOULD GET A H1 THAT MAKE YOU FEEL BIG

UPDATE:
Car is going back to shop tuesday, replacing the roof rails, back trunk area molds, and many others. Yesterday for the second time I got the message "Stability System Failed, Traction Failed, Service 4Xdrive" they fixed this about a month ago....... Now I get rattles and squeeks all over the car after they pulled the car apart so many times. Wipers worked on 5 times and still no different then at day 1. Sunroof replaced 3 times and now no rattle, but its installed all crooked..... when i asked to get fixed they told me its ok it wont leak or make windnoise..... I have a feeling that's the only way they are able to fix the rattle in the sunroof and they playing stupid. I am starting a case with Lemon Law...... I think Dennis or someone told me to get a lawyer...... can you look at www.mylemon.com ?? that seems to be a firm that settles all leman law cases absolutely free of charge to consumer, win or lose. And they file all the paperwork after reviewing my case....... Is this something good or is it some dealer rip off website ?? should I just call a lawyer and take it from there.

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ORIGINAL: Raffi76

UPDATE:
Car is going back to shop tuesday, replacing the roof rails, back trunk area molds, and many others. Yesterday for the second time I got the message "Stability System Failed, Traction Failed, Service 4Xdrive" they fixed this about a month ago....... Now I get rattles and squeeks all over the car after they pulled the car apart so many times. Wipers worked on 5 times and still no different then at day 1. Sunroof replaced 3 times and now no rattle, but its installed all crooked..... when i asked to get fixed they told me its ok it wont leak or make windnoise..... I have a feeling that's the only way they are able to fix the rattle in the sunroof and they playing stupid. I am starting a case with Lemon Law...... I think Dennis or someone told me to get a lawyer...... can you look at www.mylemon.com ?? that seems to be a firm that settles all leman law cases absolutely free of charge to consumer, win or lose. And they file all the paperwork after reviewing my case....... Is this something good or is it some dealer rip off website ?? should I just call a lawyer and take it from there.

raffi do you have a loan out with a bank

Yes I am financing about half of the cost through Chase

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ORIGINAL: Raffi76

Yes I am financing about half of the cost through Chase

CALL THEM UP AND TELL THEM YOUR PROBLEM THEY OWN HALF THE TRUCK THEY WILL DO SOMETHING

its great to know that mine is doing great! i did have to go back for the TPM light but found that when they put the after market rims on they did'nt install the monitors on the 18's. and the chrome hood insert has a flaw from the factory that went unnoticed but as soon as the new one comes it will be fixed with the roof caps. and the dealer gave me a H3 to drive while the put the monitors in. it had 13 miles on it. i thought they would give me a cobalt to drive but i can say i've been very happy with my service as far!!!!

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ORIGINAL: jbb6811

its great to know that mine is doing great! i did have to go back for the TPM light but found that when they put the after market rims on they did'nt install the monitors on the 18's. and the chrome hood insert has a flaw from the factory that went unnoticed but as soon as the new one comes it will be fixed with the roof caps. and the dealer gave me a H3 to drive while the put the monitors in. it had 13 miles on it. i thought they would give me a cobalt to drive but i can say i've been very happy with my service as far!!!!

YA that tpm light will never go off when you had you rims replace should told them to put those back on.

Dilo I have another concern, i am not sure its my paranoia already or if it also is a problem..... I could swear in the begining when I had the sunroof open there was hardly any wind inside the car, Now in the front i feel it enough on my head, but i can tell it would be like a tornado for anyone sitting in the back seat :) well lets just say i am sure they gonne get hit in the face.... also when sunroof opens a little plastic bracket pops in the front that i guess is supposed to deflect the wind. if you stick ur had under it do u feel a lot of wind ? cause in mine u do.... i thought wind is supposed to go above it and over the car not under it and into the car..... i am thinking that could be cause by the poorly installed sunroof, on the back side its way too low. not sure if u have a sunroof but if not perhaps someone else could help me out with this ? Do you get windnoise ? very little, minimal ? or simply wind gets in and its normal ? I drove my friends infinity with roof open and i could not feel any wind at all inside the car

That piece should not come falling off and it is a big moonroof 3ft you will have some wind on my 4runner i would have to open the window a crack in the hatch that would relieve the presure that one thing i liked about the 4runner the back window would go down only on the toyotas they do.

hmmmm I did not say anything came falling off :) i just said if u stick ur finger in that space between the plastic and the car top, lots of wind in there........... the plastic pops up when the roof opens, to deflect wind, but i am wondering if mine is doing it right :/

Ok I did some research, and I dont think going through a lawyer is a good idea to start with.... I read up on the Lemon Law and it states you can get a lawyer and go through the court, but...... if you lose that case you can not use the Lemon Law anymore..... I think it will be wiser to go that way first, and if it doesn't work then get a lawyer..... I am sending a letter today to GM manufacturer Lemon Law representative stating they are getting their last chance to fix the car. That's what Lemon Law requires, then I will open a case cause I am sure they will fix nothing.

this is my first time here, here's my problem with my H3. Day1: after i picked up my new H3, about 34 miles from the dealership "SERV 4WD" light goes off next day brought the H3 back to dealership. after 3 days they fixed the H3 and i picked up my H3 then about 8-10 miles from the dealership the "SERVR 4WD" light goes off again. brought it back right away and got it after 5 days. problem#2: after 3 months everything looks good until "CHECK ENGINE" turned on! after 2 weeks h3 was repaired and picked up... problem #3: after 4 months a new problem again. when i start the engine all the instrument and guages and speedometer not working on my dashboard BUT my radio and some lights were on. brought to dealership right away BUT they didn't not see any problems, they even called HUMMER tech support. BUT, (here we go again) after i picked up my h3 guess what! "LOW TIRE PRS" light goes on and off and i guess i'll be seeing my service adviser again tomorrow... i'll let you know if i get another error.

HA! your H3 is f'd up like i've never heard.

and yea bigbananna whats with the name man? what kind of member makes up a name that can be related to his.... member.

i have 43000 km on mine and so far i had a heater core go and the cracked roof rails other than that its been great i am extreamly happy so far.

arslan...mine has been in 6 times and I have been without it a total of over 3 weeks thus far...try having a major repair such as a head replacement at 5K miles...it was under warranty and is fixed so it's all good & I STILL LOVE IT!....as far as "feeble"..did you not do your research on it and drive it beforehand and really pay attention to how it drove BEFORE you purchased it?  I can understand your frustration and embarrassment of course..but get the bugs worked out on it (I know some will read me the riot act on this one but sorry most any "American made" vehicle is prone to a certain amount of those "bugs") and you should have a decent vehicle!

Read up on Lemon Law it has to be for the same specified mechanical problem more than a certain number/period... LawWyfe would be your best go to person on dealing with this problem.

Jenn

Oops that's what I get for not scrolling down all the way.
LawWyfe has already answered post.