Loaner Car Woes

Okay, here's the deal.  Just dropped off our H3 for the valve issue.  The dealer pulls a nice new Chevy Minivan around for us to drive while the work is being done.  I'm a happy camper, it's free and I never got this level of service with any other car before.  In fact, I'm already planning my trip to Home Despot to pick up the panelling I've been eyeing for the garage and to the local nursery to pick up the field stones I need for a garden wall project I'm planning for this Spring, all while I'm filling out the paperwork.  I've maximized this stroke of good luck and all is right with the world!
 
On the other hand, someone else in my family is upset, said she wouldn't ever be seen driving a minivan.  Needless to say, she'll be driving my car but I'm still happy because I won't have to arrange or shell out for a rental for me to drive.
 
Anyway, is this normal or should one expect a loaner car of equal or greater value?
 
 
 
 
 
 
 

They gave me a tiny import POS. I got greased up and said a few choice words under my breath. Sucks!

From things I'VE READ, in the States, the should give you a loaner of EQUAL value of your ride.
 
Here at my DEALERSHIP, they have an Enterprise rent-a-car in the building that they use for "LOANERS", and I think the nicest vehicle I've seen there(Enterpise) is a couple of Tahoes(which I finally got)!!

X2 on Hummbob's answer...they should give you a loaner of equal value of your ride.

My dealership says: for a HUMER of any kind, the Loaner is either another HUMMER or a Caddy...
And I didn't even buy it from them in the first place...Bob Moore Hummer, OKC is the best!

quote:

ORIGINAL: HummBob

From things I'VE READ, in the States, the should give you a loaner of EQUAL value of your ride.

Here at my DEALERSHIP, they have an Enterprise rent-a-car in the building that they use for "LOANERS", and I think the nicest vehicle I've seen there(Enterpise) is a couple of Tahoes(which I finally got)!!

 
What they are suposed to do and what they do do are wat too different things...the assholes...Last time I had a loner for my AV they gave me a canyon...that freakin thing barely made back to the rental shop after i got done with it...

A Canyon, you lucky son-of-a-gun, think of all the leaf mulch you could have shoveled into it from your town's recycling center!
 
Okay, I've got the picture.  My wife is right, AGAIN, and I'm the shmoe!

anytime our 06 was at the dealer we got a H3 or a H2
the last time our 06 was in the service guy told us that there has been so many wrecked
from loaners and dealer cars for the white collars to drive around they stopped  doing the loaner
thing and went to enterprise..
enterprise is right around the corner and they have H3s for the hummer owners  as a rental
and the dealer covered the cost of the rental  just not the ins.
but ur full coverage on ur H3 rolls over to the loaner while ur driving it

The only time I've had to deal with this was after hitting a deer and they had the truck for two weeks..  They pointed me down the street to Enterprise..  The daily rate on an H3 as a walk-in is like $75 a day..  Through the dealer it was $40..  Of course insurance only allows $25 or so leaving me with the rest...  I had access to a company truck so I didn't bother with a rental MOST of the time..  The downside was that the Hummer Happening was the very next weekend..  So I went for the rental H3 for the weekend..

$65 to do this.. 



Hey Butch..  You ready to go wheelin' yet...??   LOL

Seriously, we're going over to Superlift in Hot Springs on the weekend of the 31st.  We'll be gentle...

Her's the thing, if you bring your h3 in to a gmc,hummer dealer you get whatever they have as loaners, most of the time they will be cheaper than your truck. This is why I bring mine to a hummer/caddy dealer. Their loaners have to be acceptable to caddy owners so they are all cadillacs. I always get a nice new Cady CTS when I bring my h3 in. I look forward to when something on the h3 breaks.

Hummer or a Caddy that's what i get.

The owner of the Hummer dealership also owns the Chevy dealership down the highway, guess that's why we got the minivan.  BTW, we purchased the H3 while the Chevy dealer was still dualed with Hummer and the place was a bit tired.  This was our first visit to the new Hummer exclusive brand location and it's very nice, a real Hummer paradise.
 
According to the dealer, they don't work on the individual heads anymore but just swap them out as an assembly.  As soon as the part arrives, they claim that they will turn around our truck in a day.
 
I didn't think to ask but I assume it'll be a reman instead of a new head.  Am I on the right track?  I think even a reman will be okay because they're more likely to be assembled according to factory specifications than one done at field level.

it's a new head. they are now bieng sent as a whole package with everything needed as before they had to order every part they needed for the repair.

quote:

ORIGINAL: Dennis

My dealership says: for a HUMER of any kind, the Loaner is either another HUMMER or a Caddy...
And I didn't even buy it from them in the first place...Bob Moore Hummer, OKC is the best!

 
My dealer is the same way. I've never left there with anything but a rental H3 or a Caddy.

Just got a rental yesterday from my dealer...Cadillac CTS.

My dealer is a Cadillac/Hummer dealership...They have an Enterprise rental company within the building.  They did try to stick me with a Saturn the last time they had it for a week.  I said OH NO NO NO, I drive a Hummer not a Saturn and this is NOT acceptable to me!!  OK perhaps this sounds a little snooty, but I bet many caddy owners refuse to drive less than a comparable vehicle. This is also south FL and I prefer to drive an SUV around most of the time rather than a little compact car for safety factors. (Bear in mind I also turned the loaner down when they had my H3 a week for the head replacement - but then I decided the 2nd time around OK if they are going to keep my H3 a week every time I take it in for something then I might as well put the miles on one of theirs!)  I had to wait a couple hours for a caddy so they offered to take me to my office and then picked me up when the caddy loaner came in. That is service!

snooty

New head assembly is good, makes me more than happy enough to want to come back to the brand again and we'll get our truck back the same day when the parts arrive.
 
Overall, I'm very happy with the service we have received so far.  The dealer was tenatious in tracking down our intermittant air-bag warning problem, replaced the roof trim, fixed the driver-door check strap, and diagnosed the head issue in less than a day.  The free loaner is icing on the cake and something we never got from any other brand.  We also like the free detailing included with each service.  Next time I'll ask for a Hummer or Caddy and make wifey happy too!
 
This trip to the dealer was only our second trip back for warranty, the first was a blown turn-signal bulb that failed during our trip home from picking up the new truck.  No biggie and they replaced it for us the next day in about 15 minutes while we waited.
 
After one year and about 13,000 miles of service, the truck is just as tight as the day we purchased it and the interior is still like new with no signs of wear.  I'll keep recommending it.
 
 
 
 
 

quote:

ORIGINAL: Crash

The only time I've had to deal with this was after hitting a deer and they had the truck for two weeks..  They pointed me down the street to Enterprise..  The daily rate on an H3 as a walk-in is like $75 a day..  Through the dealer it was $40..  Of course insurance only allows $25 or so leaving me with the rest...  I had access to a company truck so I didn't bother with a rental MOST of the time..  The downside was that the Hummer Happening was the very next weekend..  So I went for the rental H3 for the weekend..

$65 to do this.. 

Was that a dealership vehicle or Enterprise vehicle?