Input please? - Page 2

quote:

ORIGINAL: skeeet

I gave  the 2 guys who brought my big screen TV up stairs a $30 tip and when I called Sears to tell them what a great job they did carrying a heavy large TV up very narrow, steep stairs. Sears said they were going to fire both of them for accepting a tip. And they were fired despite my pleas.

quote:

ORIGINAL: skeeet

I gave  the 2 guys who brought my big screen TV up stairs a $30 tip and when I called Sears to tell them what a great job they did carrying a heavy large TV up very narrow, steep stairs. Sears said they were going to fire both of them for accepting a tip. And they were fired despite my pleas.

quote:

ORIGINAL: LawWyfe

Wow you have a great dealership then and that is where I'd be going too!!  Mine quoted me something like $100 for the oil change (but I am running syn oil too) I took mine recently to a Mobile quick lube and was in and out in 15 mins and $75.00 & change and the waiting area is right in front of the bay/vehicle where I can see everything that goes on.

 
I run full Syn too, it's the only thing they will put in it.  And yes, my dealer is awesome ..  When I bought it I got the usual "Post sales" promises and rants about their customer service.  Ironically they have lived up to or exceeded everything they told me back then.  I'm used to the empty promises you normally get so I must admit I'm rather impressed with the fact that they still to this day treat me just as good as they did when I first bought it .....

quote:

ORIGINAL: lets get dirty

hey zyne what part of cincinnati are u from, do u go to hummer of cincinnati (now that sounds like a dumb question), i am from around the dayton area. just kinda cool to see sombody from cincy on here (not a lot of people on this forum from this aea)

 
Hey neighbor :-)  Uh huh, you don't see many folks from our area around here, that's for sure.  Now if we can get a bit of a group together to go out and get the rigs muddy, that would be another step in the right direction LOL!
 
Yep, I always go to HOC.  By far the closest to me as I live roughly 10 miles from the dealer plus like I've ranted about, their service is top knotch!  I assume you go to the dealer up in .. errr .. BeaverCreek isn't it!?  I can't think of the name but ... Been through there once and wasn't too impressed with them ..... was looking to trade at the time but ended up not doing it ...
 

DANGGGGGGGGGGGG! You pay $39.95 for synthetic oil changes??? GEEEEEZ! That's what everyone wants here for regular change - plus charge me for an extra quart of oil!! Unless of course you go to JuffyLube..NO THANKS!

quote:

ORIGINAL: skeeet

I gave  the 2 guys who brought my big screen TV up stairs a $30 tip and when I called Sears to tell them what a great job they did carrying a heavy large TV up very narrow, steep stairs. Sears said they were going to fire both of them for accepting a tip. And they were fired despite my pleas.

quote:

ORIGINAL: LawWyfe

DANGGGGGGGGGGGG! You pay $39.95 for synthetic oil changes??? GEEEEEZ! That's what everyone wants here for regular change - plus charge me for an extra quart of oil!! Unless of course you go to JuffyLube..NO THANKS!

 
Yep, nowadays I do but when I first bought it they were free the first 3 times/changes :-)  They have actually gone up from 34.99 to 39.99 but for what they do I'd easily spot a $50 and feel like I got a good deal out of it.  I talk a lot to Mike, one of the service managers down there; and their take on customers and their service is if we spend 60-150K on a vehicle then gawd damnit we'll make sure they get the best service we can provide.  Just like every other dealer would tell you .. difference here is, they REALLY live up to it.  They take so much pride in their vehicles and their capabilities they will stand behind them 200%, this just based on my experiences with them. 
The dealer also organizes outings, for example the South Bend driving academy, Reds bball outings to where they have 40-60 HUMMER's caravaning from the dealer down to the field.  Cops block off the streets to let us through as a group etc .. this of course FREE to me ... They also give away one or two freebie's to South Bend every year .. hopefully I'll win one someday LOL!

quote:

ORIGINAL: skeeet

I gave  the 2 guys who brought my big screen TV up stairs a $30 tip and when I called Sears to tell them what a great job they did carrying a heavy large TV up very narrow, steep stairs. Sears said they were going to fire both of them for accepting a tip. And they were fired despite my pleas.

Well it's a crying shame that GM and the dealer (at least here) doesn't stand behind their H3 in the same manner! GM has lied and lied to me and treated me like SH*T! Guess it's because it's a $30K-$40K vehicle instead and we are not as important!

quote:

ORIGINAL: LawWyfe

Well it's a crying shame that GM and the dealer (at least here) doesn't stand behind their H3 in the same manner! GM has lied and lied to me and treated me like SH*T! Guess it's because it's a $30K-$40K vehicle instead and we are not as important!

 
I think a lot of this has to with the dealer and how they opt to approach the customer service bit.  I know mine for example don't question "off road damage" and will perform warranty repairs assuming it's still covered.  All the while another dealer in this area has treated at least one customer I know with "off road damage" like crap and simply refused the warranty coverage because of it.  In this case the person went to GM who actually stood up for him but I've heard of others basically left out to dry ... Seems to be a hit and miss kind of game ...
In any case it sucks they have treated you like crap .. hopefully you have another dealer in your area you can go to and maybe get some better service!  And for what it's worth, my dealer does not treat the H3's as a lesser vehicle and the owners get the same treatment as me and my H2 .. this just based on what I see while I wait on my truck to get done ..