Called my service dept today.......geez...... - Page 2

I'm kind of puzzled as to why he even bothered to call you and tell you that he DID have what you wanted after all I "kind of" work in sales, and I can tell you that word of mouth is the best (or worst in this case) of advertising. Just doesn't make any sense to me. Sorry you are having a bad expierence with all of this, and like Mike said, please don't think this is how they all do business. My dealer is courtious and great to deal with. I sincerly hope that it all gets better for you. I hate seeing people being taken advantage of.
 
 
 
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Lemon law?

I just got my H3 2 weeks ago. I had to adjust the torsion bars to get it to be sitting even, left to right, not front to back. Now when I hit the brakes it grabs to the right also. My alignment is off because the steering wheel is off now.
 
As far as the tires, as for my 33's, if you have 33's, you're not ever really going to get a tire that size to run smoothly on the road without any type of feedback. That's just my opinion though.

I will be calling Pape tomorrow to set up my normal service but I will also mention that tsb because my wife had mentioned to me thatshe had heard a clunk a couple times. Pape was actually very good to me when my wheel fell off last summer. They did all the repairs and even painted my grill black for me for no charge. I am down in Gorham. I will post with how they respond to me. Good luck with them.

Was your salesman a young kid named Mike. He was easy to deal with, the manager didn't seem too friendly. Work takes me in there from time to time and Mike is always friendly. I drive by the Pape lot every day and I cant recall ever seeing a Red Hummer out Front. They usually have the Hummers on the front line so you can see them when you come off the highway. Well I have always had good experiences with Pape and my father always bought chevy vans from there and had them serviced there and never had a problem. Actually when my tire fell off they originally said it would only take a day to fix. Then they couldn't get the parts for a few days so they got me a rental and took care of everything. Maybe you just got the idiot of the day to answer the phone when you called. It will be interesting to see their response when I tell them I have the same problem. I'm scheduling my service for a couple days after the superbowl. I dont want someone hung over working on my H3. Let me know if your down in the Portland area, I would like to see a lux pkg H3. 

wow, sounds like Maine is a tough part of the country to work with dealerships
 
my experience has been completely opposite with mine, and it's the only Hummer dealership in the state

hdbertill,
Well I'm trying to work it out with one of the sales managers right now.....hopefully they will do the right thing......I'll have to wait and see. I am supposed to receive a fax at my shop, with what they will do for me...yes the salesman was Mike. He's nice, but in my experience with him, he says things without thinking first. Yesterday in dealing with Mike, he seemed to be bothered that I was there. He didn't like the fact that I started asking questions like why he didn't call me back last week when he said he would, etc. I don't like talking about anyone, and I'm not that type of person to do so.....all I will say is that he seemed nice at first, but then there was a lot of things that didn't add up, that he told me.

They have some Hummers stored up at the Chevy dealership and this is where the Alpha was.......

I will let you know once my steering shaft comes in... and I have another appointment....right now I have to wait till the part arrives. In regards to the service dept., I was treated great and they did everything that they could yesterday...now I just need the rest of the fix done.......

quote:

ORIGINAL: rhill20

I'm kind of puzzled as to why he even bothered to call you and tell you that he DID have what you wanted after all I "kind of" work in sales, and I can tell you that word of mouth is the best (or worst in this case) of advertising. Just doesn't make any sense to me. Sorry you are having a bad expierence with all of this, and like Mike said, please don't think this is how they all do business. My dealer is courtious and great to deal with. I sincerly hope that it all gets better for you. I hate seeing people being taken advantage of.



THINK PINK & SHOW IT IN YOUR VOTE

Yeah it doesn't make sense to me either....I don't understand why he did that....his initial call was to see how I liked my H3 that I had just bought......and then he proceeded to tell me what he had......It was like a slap in the face to me....but who knows.....
Like I said earlier, I'm waiting to see if the dealer will make it right......I'm not mad at the dealership per say....just at the salesman....and I know the dealer can't be held liable for what one individual did or said.

And I thought my 11 times to the dealer were bad.....
 
You practically haven't even made it out of the dealer yet

Hopefully they do something fair with you. Technically he is correct in that you now have a used vehicle that cannot be sold as new and that they will have to sell for less. If the dealer really wanted to make things right they would take your car back, use it as a demo for awhile and then sell it as a demo. They would then cut the best deal they could for you on the Alpha. Maybe you would owe them something extra but nowhere near 9.5K. Not sure how or if they could recover the sales tax, registration, etc. Good luck.

Well, they can't legally sell it as a demo because it has been titled out. But it's not like the dealer doesn't have enough money to eat in order to make it right. They wouldn't lose THAT much. Granted, I know that would never happen.
 
 
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rhill, I think you are right. You young guys haven't experienced this yet but as you get older you will be able to type faster than you think. Like me. LOL

quote:

ORIGINAL: 3hummers

rhill, I think you are right. You young guys haven't experienced this yet but as you get older you will be able to type faster than you think. Like me. LOL

 
Believe it or not that last post took me 5 mins to type. lol My daughter was sitting here talking to me about what the other girls were doing in school today. You almost heard all about it, I was typing what she said.
 
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I called Pape today to schedule my service and the service guy Chris knew exactly what I was talking about and said yesterday they had one in for the same problem. He said the part was back ordered but since I scheduled my service for a couple days after the super bowl it should be in by then. Hope they take good care of you, especially since you have a couple hour drive.

That's funny.

I was hoping this wouldn't happen....I'll call Chris on Monday and check status....I don't want to drive my truck the way it is....It's way out of alignment and the clunk isn't good.  If it's still backordered there are a few dealerships that have the new part in stock....maybe he can get a couple from one of those dealers.

BTW, I haven't received a fax yet...

If your truck is making all these noises and you feel like it will do futher damage i would demand a loaner " HUMMER" till they can get it fixed right. If you drive it and you know it has a problem then they might put off on you. Or make sure they will cover any and all possible dammages due to the existing issues.