Actually got my oil changed today!

I have a bunch of things that need to be done, as most of you know.  BUT I was able to get my oil changed today.  I noticed that my 3 wasn't running as smoothly as it had.....and it was going to be done yesterday, but all my parts were not in, so the appointment was canceled.
Anyways, I brought a gallon jug and a baggie and asked them to keep the oil filter and some oil from my 3.  As most of you know, I had my suspicions as to whether my Hummer dealer actually did an oil change, and they billed GM for it.
I was shocked to see that oil that came out of my 3 was black!!!!! and the filter was just as filthy!!!  I will post pics if they will come out....
Even the oil change guys at the GM dealership were shocked!  My 3 runs a LOT better now...I put the Mobil 1 Synthetic in......
So, my hunch was right...the Hummer dealer charged GM and didn't even do an oil change......
and I have proof!  I'm keeping everything that I can and taking pics of everything else.  I can't wait to have the steering shaft pieces repaired tomorrow.  It will be a brand new truck!
As for the few fellows on here, that are in the legal business......what can be done, in respect to this bad dealership?  I'm going to write a letter to the owner of the Hummer dealership and also probably to GM, and let them know what is being done.  Hell, I should demand a new H2 + cash, to keep my mouth shut, and would probably get it!!!
What is your opinion?

You can send a sample of your oil to many places to be analyzed and they can tell you a whole lot about that oil. This is one of them http://www.blackstone-labs.com/
 
As far as that bad dealership is concerned I’d probably start at the State Attorney General’s Office not to mention General Motors Corporate Office and read your signature! Never Give Up!

Thanks Alphadogg! You bet I'm gonna do that...once I have all the evidence after tomorrow's service!!!

Ok everyone, hang on for the ride!!!!!!!!!

go get them...I am sick of hearing about this kind of behavior from dealer service departments!!!

My buddy's brand new BMW 335 came out of service with NO OIL IN IT, on the way home the oil light comes on (duh)!!! Amazing, just amazing!

Solar, we had trouble with an home air conditioning installer/repair service.  They installed... screwed it up and wouldn't fix it.  My wife called the Better Business Bureau and ratted them out.  It took a few months but the BBB went after them and the repair service actually wrote an apology letter, hired an air conditioning expert (not one of thier employees) to come out and fix the unit......and....gave us our money back.
 
So, I would definately recommend letting your local BBB know, in detail what went on.  Other than that and hiring a lawyer, which I don't think you really need - alphadog had some real good advice.
 
Good luck, Cliff

My company uses Staveley Services for our samples....
 
http://www.staveleyna.com/
 
Good Luck

How many miles do you have on your Alpha?
When did they say it was changed last time???
 
Just becasue the oil was black doesn't mean it hadn't been changed

I think even with testing at a lab your still gonna have a hard time proving they didn't change it. Not to mention that you said the engine wasn't running very well. I would think if this was caused by  your oil there is already engine damage done (I doubt this is the case) Not to mention the fact that gm monitors your engine oil life through onstar they will probably tell you that they saw nothing wrong with your oil and any problems that may have been caused by oil would be covered under warranty any way.
If you suspect they don't really change oil then you should put a mark on your oil filter before going in or put a piece of tape over the oil plug then check these out afterwards.

Ok, to answer the questions:
The first oil change that was supposed to be done, was at 3417 miles. I usually don't go over 3000 miles, but I had to wait for the part to come in, before I went down to the Hummer Dealer. Besides I have owned over 50 vehicles and never seen such dirty oil come out of a new engine.......it only had 5200 miles on it today, when it was done. I'll get some pics.....and post them.
Second, I did mark all of my original parts with a paint dot. Nothing was touched or changed out. It's not hard to tell that they didn't change the oil, when the filter was never removed, the plug never taken out, and nothing was touched in the engine bay.
I'll update everyone once the 3 gets the rest of the service done tomorrow. The place that is fixing it couldn't believe what they did to the steering shafts.....it was a big safety concern of theirs...they didn't want me to drive on it....that's how bad it is.

They probably do monitor your oil life through OnStar, however that is simply a matter of holding the reset button to start the oil life over again. I don't think they can actually monitor the oil itself. All they know is how many miles it has been since the oil life monitor has been reset.
 
Stan

Wow! This is crazy to hear. I like the idea of putting paint dots on parts. I'll have to do that.

Solar,
 
GM will take the allegations very seriously. Be careful how you couch everything. Make suggestions not accusations. Some dealers do this type of stuff and I got a service manager at a Chevrolet dealership fired over it. This is like doctors doing Medicare fraud and in these days of billion dollar losses the big car makers aren't going to take this stuff lightly. You might be able to shame the dealer/GM into doing something for you but unless you can prove damages you probably won't be in line for much. By GM making your car right and going after the dealer they would have done what was expected of them. Push and try and see what they will do for you but don't spend any money until you get it from them.

I know...and that's what I'll probably do.....just let them know what I experienced....I'll just be happy when my 3 is all fixed......I'll be leaving in about 5 minutes to go get it done.....May the Hummer Gods be with me!!!!

quote:

ORIGINAL: solarflare

Ok, to answer the questions:
The first oil change that was supposed to be done, was at 3417 miles. I usually don't go over 3000 miles, but I had to wait for the part to come in, before I went down to the Hummer Dealer. Besides I have owned over 50 vehicles and never seen such dirty oil come out of a new engine.......it only had 5200 miles on it today, when it was done. I'll get some pics.....and post them.
Second, I did mark all of my original parts with a paint dot. Nothing was touched or changed out. It's not hard to tell that they didn't change the oil, when the filter was never removed, the plug never taken out, and nothing was touched in the engine bay.
I'll update everyone once the 3 gets the rest of the service done tomorrow. The place that is fixing it couldn't believe what they did to the steering shafts.....it was a big safety concern of theirs...they didn't want me to drive on it....that's how bad it is.

 
Wow you had the marks on the filter and plug you got em them did you point this out to them right away?

WOW!!!! That's all I can say! I have a new truck! It runs and drives nice now.....
I scanned in the repair order, so all of you could see that I'm not crazy!
The dealership couldn't believe how bad the Hummer repairs were..........Check out what they wrote.....


Thumbnail Image

I have pics on my phone of what happened to the upper steering shaft....because they lost the bushing...the hole oblonged and the washer started to eat through the knuckle.....and they had to actually adjust the power steering pump pulley, because Hummer dealer never did it.

i've had the power steering pump misalignment issue.  I think that's more common then it should be.
 
You have had nothing but issues with that dealer from the beginning.  It's starting to get old really fast.  Have you gone to GM Customer Service yet? (yes, I said it).

The pic I posted was of the good dealership (Quirk) that fixed all the issues......
My thought is this: I will send a lengthy letter to the owner of the Hummer dealership, and ask him to contact me.
If I don't hear anything from him, I will then contact the salesman, who is great, and let him know what's been happening. If I do not get anywhere, I will then contact the BBB, GM Customer Service, and the GM Rep, if I can get a hold of him. I will explain that I just recently purchased a GM product (my H3. I had recently just sold my Dodge Rams and decided to try GM again) and did not need the treatment that I received from their Hummer dealership.
After being told that I should stay in the "kitchen" by their service advisor, I feel that I was discriminated against. And so on.....I'm gonna sit down and write down everything that has happened, and then I'll raise a stink! I'm just trying to decide how big of a stink I want to raise.......might invite the news stations to hear my story to. The dealership is big and there is absolutely no need for the treatment I received.....especially all of my wasted time of driving down there, for absolutely nothing.....
What do you guys think???

quote:

ORIGINAL: solarflare

After being told that I should stay in the "kitchen" by their service advisor.......

What, women don't belong in the kitchen???
 
 
 
 
 
 
I can't believe they said that; what a bunch of morons! 
 
Cliff

Yup.  That is sexual discrimination at it's finest.  I'm not an attorney, but I do work in the legal field.
 
The point is, you don't need an attorney to tell you that was sexual discrimination.  Although it would be hard to prove in court unless you subpeona'd someone to testify they heard him say that.
 
You have the right idea Brandie.  If they did it to you, they are doing it to others.  Don't let them get away with it.

That's what I'm thinking....how many other folks, that don't know anything about vehicles, have they done this to......???? That is the million dollar question. Wouldn't people that go there like to know???? I'm a firm believer in the saying:
"Hell Hath NO Fury, Like a Woman Scorned"
I usually don't get all that worked up about things, but this went a little to far........someone has to do something.

I don't like seeing people getting taken for a ride.  I absolutely appaul it.  Just remember though, unless you have another dealer to deal with in your area, you will always be the bad guy/gal for the rest of your days as a Hummer owner in the eyes of that dealer, because most likely in their minds they didn't do anything wrong and you did, even though you know that isn't true.
 
Somebody needs to set them in their place though

That doesn't bother me..... I have a dealer that is 15 minutes away that will take care of me now....and besides I don't mind going out of state to purchase another one, someday.